ServiceNow SPM Developer; s

Overview

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

Credence has an immediate need for a skilled Service Now professional to support the development and configuration of SPM by collaborating with cross-functional teams to ensure the successful delivery of solutions that align with business goals and requirements.

• Implement and configure SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM).
• Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer.
• Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules.
• Partner with business stakeholders to gather requirements and translate them into actionable tasks.
• Design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports.
• Leverage Analytics Designer and data streams for real-time portfolio metrics.
• Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback.
• Lead and participate in training sessions with peers, business users, and stakeholders.
• Author and update knowledge articles, user guides, and how-to documentation on SPM best practices.
• Diagnose and resolve issues in automated flows and custom code; perform regression testing.
• Monitor system performance and apply optimizations (indexing, caching strategies, or script improvements) to reduce load times.
• Own multiple SPM user stories per sprint: define acceptance criteria, estimate effort, and demo completed work.
• Collaborate with the business to define and optimize the intake process for ideas and demands into SPM.
• Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Perform troubleshooting and root cause analysis, while also developing and implementing fixes.

• Must possess IT-II/Tier 3/NACLC/ANACI/Moderate Risk eligibility or have a current Tier 3 or equivalent investigation.
• 5+ years of Service Now Development experience supporting a large organization with 3+ years of hands-on experience as a Service Now Developer using SPM.
• Strong knowledge of JavaScript, REST APIs, and integration patterns.
• Service Now Certified System Administrator (CSA) and Certified Application Developer certifications (CAD) required.
• ICAgile Certified or Certified Scrum Master required.
• Extremely well-developed organizational, time management, and analytical skills.
• Strong attention to detail, documentation, and communication skills.
• Ability to work independently in a remote team environment.
• Experience working in Agile/Scrum environments.
• Demonstrated enthusiasm for professional development within the Service Now ecosystem.

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources