Account Solution Engineer, Federal Civilian

Sales About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join Salesforce's Global Public Sector Solution Engineering team and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. As an Account Solution Engineer - Federal Civilian, you'll collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you'll showcase the power of Salesforce's platform to optimize student success, streamline administrative processes, and drive long‑term transformation.

In a fast‑paced, results‑driven environment, your ability to bridge technology and strategy will be key. You'll lead technical conversations, articulate business value, and build trust with institutions seeking to innovate. If you thrive on solving complex problems and driving meaningful change, this role is for you.

• Lead the Solution Cycle - Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
• Understand Institutional Needs - Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce's solutions. This role will primarily align to large higher education institutions; however you will have the opportunity for exposure and support of non‑traditional and K‑12 organizations as well.
• Position Salesforce as a Strategic Partner - Clearly articulate how Salesforce platform and products, including but not limited to Education Cloud, align to institutional initiatives. Prepare, build, and present tailored demonstrations that showcase Salesforce solutions aligned to institutions' strategic and technical goals.
• Apply Industry and Technical Expertise - Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non‑technical stakeholders.
• Support RFP and Proposal Processes - Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce's value.
• Collaborate Across Teams - Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
• Stay Ahead of Industry Trends - Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
• Achieve Performance Goals - Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
• Invest in Professional Growth - Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.

• 7+ years of combined experience working with Salesforce or other CRM solutions
  , with a focus on education.
• 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success
  .
• Artificial Intelligence and/or Data Certifications
  , Salesforce-preferred, related to generative AI and LLM concepts.
• Deep understanding of education operations
  , including student lifecycle management, academic operations (registrar, advising, curriculum management), financial aid, student success initiatives, enrollment, and alumni relations.
• Strong technical acumen
  , with experience configuring and demonstrating Salesforce or similar enterprise platforms…