ServiceNow Application Consultant

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As an Application Consultant for Service Now, you will provide configuration and maintenance support for software product implementation, leveraging your expertise in business and technical skills related to specific Service Now modules, service management, and ITIL processes. You will lead the team in developing a Service Now strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing.

Your primary responsibilities will include:

• Develop Service Now Strategy:
  Lead the team in building a Service Now strategy based on value vs. effort, aligning with business objectives and ensuring successful implementation.
• Solution Design and Costing:
  Contribute to solution design through effort estimation and costing, preparing cost-benefit models to