Product Design Director, Card Partnerships

Product Design Director, Card Partnerships

We’re currently seeking a Product Design Director to lead our Card Partnerships, part of the Experience Design organization.

The Partnerships team is unique at Capital One because it exists at the intersection of Capital One and our partners’ brands. The experience must work for our partners’ employees, customers in-store, on the web and in apps. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you.

As a Director of Partnerships Design, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

As the Director of Design for Card Partnerships, you will have a point of view on our vision, and strategy to propel our Partnerships experiences into the future and connect our products in new ways that mutually benefit consumer customers and merchant business partners. In this role, you’ll be leading a program that touches every moment of the customer journey from the initial shopping experience through to establishing new customer relationships, deepening and expanding existing relationships through product and feature development, and supporting business-to-business capabilities and needs.

You will be part of a leadership team to help manage the collective portfolio, staff resourcing, support the broader Design team, and drive overall innovation strategy. The ideal candidate for this role has a strong background in end-to-end customer research, service design, and design strategy (including in-store experiences) along with the core capabilities outlined below.

Here are some of the expected competencies for this role:

• Product Design Expertise:
  Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
• Leadership:
  Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard
• Human-Centered:
  Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations
• Business-Focused:
  Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
• Problem-Solving:
  Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency
• Collaboration:
  
  Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
• Communication:
  Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

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