Senior ServiceNow Developer; AI

Position: Senior ServiceNow Developer (AI Experience)
Senior Service Now Developer (AI Experience)

Final date to receive applications: 6 April 2026

Department: Service Now

Employment Type: Full Time

Location: Hybrid

Reporting To: Smit Patel

Compensation: $130,000 - $145,000 / year

Description

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

As a Senior Service Now Developer with AI Experience, you will play a vital role  will work closely with an experienced team of developers and engineers in an Agile environment to modernize customer applications using low-code and AI-enhanced solutions, while continuously enhancing the Service Now platform across various implementations.

Key Responsibilities

• Design, develop, and implement Service Now solutions that incorporate AI, machine learning, and automation capabilities to improve user experience and operational efficiency
• Collaborate with product owners, architects, and cross-functional teams to translate business requirements into robust technical solutions using the Service Now AI framework, including GenAI and Virtual Agent enhancements
• Customize and extend Service Now applications (ITSM, ITOM, HRSD, CSM, etc.) and leverage App Engine to build intelligent workflows and predictive analytics
• Develop, configure, and maintain Service Now integrations with AI-driven services and APIs, leveraging both Service Now-native and external AI models
• Conduct unit testing, peer reviews, and participate in code quality assurance to ensure efficient and secure deployments
• Participate in and contribute to Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Grooming, and Retrospectives
• Present deliverables and demonstrate new capabilities at sprint reviews and client meetings
• Contribute to Nuvitek's innovation initiatives by researching emerging AI technologies within the Service Now ecosystem and providing best practice recommendations
• Develop proof-of-concepts for AI-enabled features and automations that can be scaled across client environments
• Collaborate with internal teams to document and share knowledge, build standardized AI accelerators, and contribute to internal technical communities

Skills, Knowledge and Expertise

• Bachelor's degree in Computer Science, Information Systems, or an equivalent technical field
• 5-7+ years of professional experience within the Service Now ecosystem with hands-on development expertise across multiple modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)
• Demonstrated experience developing on the Now Platform, including Flow Designer, App Engine, Integration Hub, and Service Portal
• 2+ years of practical experience integrating AI and automation technologies within the Service Now platform - such as Predictive Intelligence, Virtual Agent, or GenAI-powered components
• Experience designing and implementing complex integrations (REST, SOAP, SSO, OAuth, MID Servers, Data Migration) with a focus on intelligent decision automation
• Strong understanding of Service Now data models and architecture, including CMDB, Asset Management, and Performance Analytics
• Service Now certifications (Certified System Administrator and at least one Implementation Specialist or Application Developer certification)
• Ability to analyze data and workflows to identify AI-driven opportunities for optimization
• Strong communication and documentation skills, with the ability to effectively engage both technical and non-technical stakeholders
• US Citizen or Green Card Holder, ability to attain public trust clearance

Highly Desired Qualifications

• Experience developing, tuning, or integrating AI/ML models with Service Now applications
• Familiarity with Service Now's AI Search, Generative AI Controller, and AI Workbench
• Knowledge of Python, Tensor Flow, or other AI/ML frameworks integrated with Service Now
• Experience with cloud platforms (AWS, Azure, GCP) and their AI/ML services connected to Service Now
• Experience working in an Agile Dev Sec Ops  environment with continuous integration/continuous delivery (CI/CD) pipelines
• Strong troubleshooting, problem-solving, and time management skills
• Excellent collaboration and interpersonal skills in remote and hybrid work environments
• Previous experience supporting Federal Government clients or similar environments

Benefits

Nuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Equal Opportunity Employer Statement

Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.