Customer SuccessDirector - Government

Who We Are:

Exiger transforms supply chains into a strategic advantage-advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1

Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long‑term resilience. Trusted by 550+ global customers-including Fortune 500 companies and U.S. government agencies-Exiger is a recognized, award‑winning leader in supply chain AI and a FedRAMP authorized provider to the federal government.

Location:

McLean, VA

Work Environment:
Hybrid

Exiger partners with U.S. government customers operating in complex, high‑consequence environments where decisions matter, risk is real, and outcomes carry national significance. Our Government business is one of the fastest‑growing parts of the company, and Customer Success plays a central role in how we scale that impact.

We are hiring a Customer Success Director, reporting to the SVP of Government Customer Success, to serve as a senior individual contributor driving impact across Department of War, Federal Civilian, Intelligence Community, and Aerospace & Defense customers.

This is a senior, high‑ownership position responsible for leading strategic government programs, owning revenue outcomes, and contributing to how Government Customer Success operates and scales.

This is a builder's role, not passive account oversight. You will own a portfolio of complex, high‑visibility government accounts while helping shape standards, approaches, and operating rhythms across the function.

• Strategic Customer Leadership
  • Serve as a senior individual contributor within Government Customer Success.
  • Model strong execution, accountability, and customer partnership across engagements.
  • Act as a trusted execution partner to the SVP of Government Customer Success, helping translate strategy into action.
  • Share insights, approaches, and lessons learned across the team to strengthen overall execution.
  • Step into high‑visibility or at‑risk engagements when needed to support successful outcomes.
• Customer & Executive Partnership
  • Serve as a trusted advisor to senior Federal stakeholders, mission owners, and technical leaders.
  • Lead Executive Value Reviews (EVRs) focused on measurable outcomes, ROI, risk reduction, and mission impact.
  • Translate complex supply chain and software risk insights into clear, executive‑ready narratives.
  • Build deep, durable customer relationships that position Exiger as mission‑critical, not transactional.
  • Navigate complex government buying environments with sound judgment and credibility.
• Business Ownership:
  Renewals & Growth
  • Own retention, renewals, and expansion outcomes across a strategic portfolio of government customers.
  • Maintain accurate renewal, risk, and opportunity forecasts.
  • Identify and advance upsell and cross‑sell opportunities aligned to evolving government missions.
  • Partner closely with Sales on account strategy, whitespace analysis, and long‑term growth planning.
  • Operate with clear accountability for revenue outcomes while collaborating cross‑functionally.
• Operational Excellence & Scale
  • Shape and refine Customer Success playbooks, engagement models, and health indicators.
  • Define and track KPIs tied to adoption, usage, risk coverage, and mission outcomes.
  • Partner with Delivery, Analytics, Product, and Engineering to increase repeatable value and reduce bespoke effort.
  • Drive continuous improvement through retrospectives, data analysis, and structured customer feedback.
• Technical & Domain Leadership
  • Maintain strong fluency in Exiger's platform, data, and methodologies related to supply chain and software risk.
  • Guide customers through advanced workflows, analytics, and mission‑aligned use cases.
  • Surface patterns and insights from the field to inform product direction and roadmap discussions.
  • Stay current on federal policy, compliance requirements, and emerging risk trends.

• Required
  • 10+ years of experience in Customer Success, Account Management, Consulting, or related roles within…