Enterprise Operations Manager

Job Description

We are seeking a senior-level Enterprise Operations Leader to serve as the on-site Infrastructure Service Delivery Lead for a large, mission-critical Federal IT environment. This role combines deep infrastructure architecture expertise with hands‑on operational leadership and direct people management. You will lead multi-disciplinary infrastructure teams responsible for enterprise systems, data center operations, and network performance - while functioning as a recognized Solutions Architect Subject Matter Expert.

The ideal candidate will bring structure, technical depth, and disciplined operational management to stabilize, document, standardize, and transform IT operations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Must be able to obtain a Public Trust clearance

This position requires working onsite in Washington D.C., 5 days per week

• Minimum 10 years of enterprise IT infrastructure experience.
• Advanced degree or significant equivalent experience.
• Demonstrated experience leading technical teams in complex environments.
• ITIL Certification (current).
• Deep expertise in enterprise Data Center and Network environments.
• Experience managing service levels (SLAs/KPIs).
• Experience overseeing large-scale, multi-domain infrastructure operations.
• Strong executive communication skills.

• PMP certification or equivalent
• Federal Government IT operations experience
• Experience in hybrid environments integrating on‑prem and cloud systems
• Experience implementing automation and configuration management tools
• Experience supporting Dev Sec Ops  within infrastructure operations

• Serve as the accountable on‑site leader for Data Center and Network operations.
• Own service delivery performance, availability (99.9% uptime targets), and operational metrics.
• Lead incident response and Root Cause Analysis for critical infrastructure events.
• Provide executive‑level reporting and operational transparency to Government stakeholders.
• Support stabilization and modernization of legacy environments through structured transformation plans.

• Direct and manage infrastructure engineering and operations staff across multiple technical domains.
• Establish performance expectations and ensure service level objectives are achieved.
• Mentor senior engineers and technical leads.
• Coordinate cross‑functional collaboration between systems, network, security, and support teams.
• Drive a culture of ownership, technical excellence, and operational discipline.
• Support staffing planning and workforce development.

Provide architectural and operational leadership across:

• Enterprise server environments (physical & virtual)
• Operating systems and system utilities
• Database and middleware platforms (operational governance)
• Backup, recovery, and high availability solutions
• Remote access infrastructure
• Oversee lifecycle management, capacity planning, and performance optimization.
• Ensure compliance with patching and vulnerability remediation standards.
• Drive automation and operational improvements.

• Oversee LAN/WAN infrastructure, routing,…