PubSec Sr. Salesforce Software Engineer; SMTS

Overview

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Software Engineering SMTS / Salesforce
Office hybrid in Indianapolis, Burlington or Mc Lean

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL  documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.

• Salesforce Digital Enterprise Technology (DET) is looking for a Community Portal Engineer to build and evolve our customer success portal.
• Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud
• Build custom Lightning Web Components (LWC) and Aura components optimized for external users
• Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)
• Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs
• Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences
• Optimize portal performance, page load times, and mobile responsiveness
• Write, execute and maintain automated test suites
• Work with Customer Success and Support teams to surface self-service content and knowledge articles
• Document and present implementation designs to peers, stakeholders and review board
• Coordinate with stakeholders to align on the development environment and launch dependencies
• Monitor usage analytics and iterate based on customer behavior and feedback
• Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data
• Ensure compliance with applicable Public Sector regulations
• Provide investigative support on new and existing integrations
• Work with project managers to provide timely status and feedback to stakeholders
• Align to Agile Methodology
• Keep up with targeted security, technical and business training

• 6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities
• 4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / Dev Hub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack
• 3+ years experience writing and running automated tests with Selenium or Playwright
• 3+ years experience working with XSL/T, XPath expressions & functions
• Proven experience building and launching external (B2B or B2C) customer portals
• Proficiency in LWC, Aura, Apex, SOQL, and Java Script
• Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility
• Experience with CDN, caching strategies, and performance tuning for high-traffic portals
• Experience with customer identity and access management (CIAM) - SSO, OAuth 2.0, social techniques
• Experience with Salesforce DX and CI/CD pipelines
• Experience consuming open and/or private APIs, such as Google, , Snowflake, Slack, etc.
• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills

• Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases
• Familiarity with headless portal architectures or React-based frontends
• Exposure to customer analytics tools (e.g., Google Analytics, Amplitude)

• Salesforce Experience Cloud Consultant
• Platform Developer II
• Salesforce Basic Administrator

Unleash Your Potential

When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

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