Manager, -Inclusive & Resorts Strategy

Location:

One of our corporate offices in Miami, FL, McLean, VA, or Dallas, TX.

As part of an in‑house Commercial Services team, you will help shape and optimize Hilton’s offer strategy for the all‑inclusive and resort portfolio. You will sit at the intersection of commercial strategy, pricing, distribution, sales, digital merchandising, analytics, and guest demand generation, using data, insights, and a test‑and‑learn mindset to improve how resort and all‑inclusive offers are designed, targeted, sequenced, measured, and activated across Hilton’s customer‑ and trade‑facing channels.

• Manage and optimize all‑inclusive and resort offers across evergreen, seasonal, and tactical programs, ensuring alignment with pricing, brand, and commercial objectives.
• Use insights, performance data, and test‑and‑learn results to identify opportunities to improve offer design, targeting, sequencing, placement, and timing.
• Translate business needs into offer updates, activation plans, and digital merchandising changes across customer‑facing channels.
• Serve as the key point of contact for offer‑related questions and needs (offer build changes, additions, removals) from key partners, including the GDM and ops teams.
• Develop and lead test‑and‑learn initiatives for Offer Strategy‑owned offers, coordinating participation from key partners.

• Partner with Revenue Management, Pricing, Marketing, Digital, Brand, and regional commercial teams to develop and activate offers specific to the all‑inclusive and resort portfolio, tailoring participation of this portfolio in enterprise‑driven offers.
• Surface pricing and offer capability gaps, partnering with the Pricing team on definition of business needs and roadmap prioritization.
• Work closely with Analytics, Data Science, and Product teams to define performance frameworks, reporting, and use cases that support strategy decisions.
• Coordinate with hotel and operations partners to ensure offers are operationally sound, brand‑right, and aligned with resort business needs.
• Implement digital retailing updates (offer sequencing, landing page updates,  placements) as needed.
• Audit the visibility of promotional offers and merchandising across all key partner sites.

• Develop and maintain resort and all‑inclusive offer strategies, performance reporting frameworks, and test‑and‑learn roadmaps.
• Deliver strategic recommendations and pilot initiatives tied to offer shelf optimization, promotional strategy, and need‑period demand generation across the resort portfolio.

• Five (5) years of professional experience.
• Three (3) years in Pricing, Revenue Management, Commercial Strategy, Offer Strategy, Analytics, Product, or Marketing Strategy.
• Experience supporting all‑inclusive or resort business models.
• Experience developing promotions, pricing actions, merchandising strategy, or customer offers.
• Experience working across cross‑functional teams to implement strategic initiatives.
• Experience building performance reporting, drawing actionable insights, and making recommendations based on data.
• Experience using analytics to assess offer performance, guest behavior, travel trends, and changing market conditions.
• Hospitality, travel, leisure, or resort‑related experience.
• Travel up to 10%.

• Experience applying AI‑enabled tools, forecasting, segmentation, personalization, or decision‑support models in a commercial setting.
• Experience translating AI or advanced analytics outputs into practical commercial actions and business recommendations.
• Experience with offer shelf optimization, digital merchandising, or customer‑facing retail strategy.
• Experience designing and evaluating experiments or structured test‑and‑learn programs.
• Experience in a global, matrixed organization.
• Experience with Tableau, Power BI, Micro Strategy, or similar visualization tools.
• Hilton Revenue Management, Commercial Services, Marketing, or Data & Analytics experience.
• MBA, Master’s degree, or equivalent relevant experience.

• Incredible travel perks – 110…