Sr. ServiceNow Business Analyst

Job Summary

Capgemini Government Solutions (CGS) LLC is looking for a Sr. Service Now Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS's capabilities serving our clients.

• Analyze and critique existing business processes and create future business processes that include platform application to improve efficiencies.
• Review user requests for new or modified computer programs to resolve feasibility, cost and time required, compatibility with current system, and computer capabilities; analyze and outline steps required to develop programs, using structured analysis and design, plan, develop, test, and document computer programs, applying knowledge of applicable computer system/platform application.
• Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.
• Use available computer systems to support management's quest for performance improvement to resolve most useful business solution.
• Implement a comprehensive management plan for each project and hold regular collaborator meetings to keep all interested parties updated in project progress.
• Resolve and document user requirements for business processes and abide by those requirements for future projects; review and analyze information, forecasts, methods, schedules, systems, processes and procedures.
• Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.
• Responsible for transitioning existing organizations to accomplish goals or project objectives through improved use of automated processes.
• Support activity and data modeling, development of upgraded business methods, identification of standard processes, and creating and assessing performance measurements.
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes including automation, RPA and/or AI.
• Provide daily supervision and direction to other contractors on the team.
• Participate in agile development projects, document user stories, lead scrum meetings and other agile ceremonies.

• U.S. Citizenship is required.
• Ability to obtain a Government Security Clearance.
• Associate degree or equivalent experience.
• 6+ years of experience as a technical business or data analyst with Service Now or similar platform.
• Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members.
• Excellent problem‑solving and collaborative skills.
• Strong leadership and team‑building skills.
• Working knowledge and experience with Agile development practices and ceremonies.

• Certified Scrum Master.
• Service Now experience and relevant certifications.
• Service Now Certified System Administrator certification.
• Experience with CMDB, SACM and/or Service Catalogue analysis.
• Understanding of ITIL best practices.
• ITIL Foundations training or certification.
• Experience with JIRA or other related agile development application.

Base salary range: $100k- $120k (may vary by location and experience). The role may also be eligible for variable compensation, bonus, or commission.

Full‑time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and other benefits.

All qualified applicants will be considered for employment based on their skills and merit.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Capgemini.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, see Know Your Rights notice from the Department of Labor.