Principal Associate, Physical Security Engineer; Systems​/Technical Operations - Physical Secu

Principal Associate, Physical Security Engineer (Systems / Technical Operations - Physical Security)

Global Workplace Services, Technology & Security Ops – Capital One

• Own day-to-day health and performance of physical security platforms (intrusion alarm, video surveillance, access control, case management, situational awareness, video analytics)
• Monitor system performance, identify risks, and proactively address issues before impact
• Lead troubleshooting of complex system issues across hardware, software, and network layers
• Ensure systems meet uptime, compliance, and operational standards across all supported sites
• Participate in an on-call rotation to support critical, time-sensitive incidents impacting system availability and life safety operations

• Diagnose and resolve escalated incidents involving distributed systems and field devices
• Analyze trends across incidents to identify root causes and systemic improvements
• Partner with vendors and internal engineering teams to drive resolution of defects and performance issues
• Translate ambiguous problems into structured solutions with clear next steps

• Identify opportunities to reduce manual effort through automation and tooling
• Improve monitoring, alerting, and reporting capabilities for system health
• Contribute to building scalable processes for configuration management, testing, and deployment
• Support development and evolution of internal tools (e.g., configuration tracking, audit workflows)

• Support delivery of key initiatives (e.g., system upgrades, new deployments, integrations)
• Coordinate across stakeholders to ensure alignment, timelines, and successful execution
• Track dependencies, risks, and progress across initiatives
• Contribute to documentation, runbooks, and operational standards
• Travel to sites as needed to support new system deployments, equipment commissioning, validation, and end-user training

• Communicate system status, risks, and issues clearly to technical and non-technical stakeholders
• Provide concise updates that enable decision-making and action
• Build strong working relationships across engineering, operations, and vendor teams

• At least 3 years of experience in physical security integration or technical operations
• At least 3 years of hands‑on experience supporting physical security technologies (e.g., intrusion alarms, access control, video management systems) in IT environments
• At least 3 years of experience supporting distributed systems or IoT environments (e.g., cameras, sensors, edge devices)
• At least 3 years of experience troubleshooting incidents across networking, hardware, and software layers
• At least 3 years of experience working with vendors and third‑party systems

• Bachelor's degree in Engineering, Information Technology, Computer Science, or a related technical field, or equivalent practical experience
• 1+ year of experience with physical security systems (e.g., video surveillance, access control, intrusion detection)
• 1+ year of experience operating in regulated or compliance‑driven environments (e.g., financial services, healthcare, or critical infrastructure)
• 1+ year of experience with network diagnostics (e.g., packet capture, port scanning)
• 1+ year of experience with monitoring and alerting systems
• 1+ year of scripting and automation experience (e.g., Python, Google Apps Script, SQL, JQL, and Jira)
• 1+ year of experience supporting large‑scale environments (thousands of devices across multiple locations)
• 1+ year of experience working on AWS cloud services or integrations
• 1+ year of experience contributing to process design, automation, or internal tooling

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.