System Administrator

Requirement #: _SA
Job Type: Full Time

Location: Washington, D.C. Metropolitan area (DC, MD, VA). Not accepting non-local candidates.

Hybrid Opportunity:
Must be able to work onsite for 3 days minimum at the Mclean, VA office.

iCatalyst, Inc. is a next-generation technology company specializing in Artificial Intelligence (AI), Natural Language Processing (NLP), Machine Learning (ML), and Robotic Process Automation (RPA). Since 2007, we’ve partnered with federal and commercial clients to deliver innovative products and services that drive mission success, operational efficiency, and digital transformation.

Our solutions are built on a foundation of agility, security, and scalability, guided by our CMMI ML 3 DEV framework and backed by globally recognized certifications in ISO 9001:2015 (Quality Management) and ISO/IEC 27001:2022 (Information Security). We specialize in AI-Driven Digital Transformation, Cloud and Infrastructure Modernization, Data Engineering and Advanced Analytics, Enterprise IT Modernization and Mission-Focused Program and Change Management.

We have an exciting opportunity for a System Administrator to join our team to support our corporate office.

We offer a comprehensive benefits package to include medical, dental, short-term disability insurance, life insurance, free Uber rides and phone reimbursement. Other benefits include 401K, paid government holidays, training, education assistance, wellness benefit, and paid personal leave.

Some high-level duties include but are not limited to the following:

• Troubleshoot hardware and software errors by running diagnostics; document problems and resolutions; prioritizing problems; and assess security and business impact.
• Lead desktop and helpdesk support efforts, ensuring desktop applications, workstations, and related equipment issues are resolved in a timely manner with minimal disruption to employees.
• Install, configure, and upgrade employee laptops, including software components, patches, and virtual machines.
• Configure laptops and troubleshoot endpoint issues.
• Enforce and remediate patch compliance using Team Viewer.
• Administer Microsoft 365 tenant services, including Entra  (Azure AD), user accounts, security groups, MFA enforcement, licensing, and access controls.
• Monitor Microsoft 365 security alerts and perform incident response.
• Monitor Microsoft Purview DLP and validate security policies.
• Administer SharePoint, including permission audits.
• Manage One Drive backups and perform permission audits.
• Manage endpoint protection tooling (Trellix), including agent deployment, policy enforcement, scans, threat remediation, and compliance monitoring.
• Perform Trellix threat monitoring, scan validation, and non-compliance remediation.
• Manage cybersecurity operations for the organization.
• Handle network and connectivity issues, including firewall monitoring, router firmware updates, DNS configuration, cloud services, backup verification, and incident response coordination.
• Maintain the integrity, availability, and security of operating systems and enterprise systems.
• Schedule, install, and test system software upgrades.
• Configure software and resolve technical issues.
• Monitor and update company websites (HTML/CSS) and manage SSL certificates.
• Perform Azure, AWS, and Git Hub access audits and basic administration.
• Apply strong working knowledge of cloud environments and cloud-based networking.
• Demonstrate working knowledge of PC operating systems.
• Manage, document, and maintain cybersecurity controls and evidence to support organizational security, compliance, and audit requirements.
• Demonstrate understanding of CMMI and ISO recertification requirements and support CMMI and ISO recertification efforts.
• Prepare audit reports, collect evidence, and track compliance for ISO and CMMI.
• Develop, maintain, and update standard operating procedures (SOPs).
• Conduct physical device inventory audits and ensure secure device decommissioning.
• Provide onsite technical support to manage and administer all iCatalyst systems and resources, including hardware, software, operating systems, networks, IT security services, integration services,…