SMTS DevOps, PubSec

Software Engineering

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL  documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

Digital Enterprise Technology blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team.

You will make a meaningful difference in Dev Ops pipeline and product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

• Demonstrate a sense of autonomy and urgency for ownership of your areas and proactively take accountability for progress forward
• Distill environmental constraints into the design of practical guardrails that enable service owners to receive rapid, self service feedback about the efficacy and security of their service
• Transform human heavy processes into automated governance solutions.
• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
• Responsible for leading key projects in design, development, and post-release support of the Continuous Integration solutions used by internal teams to support DET Public Sector managed CRM infrastructure
• Implement monitoring solutions to proactively identify issues and backup our infrastructure
• Evangelize the maturing governance of CI/CD pipelines with scrum teams and digest feedback for further efficiency iteration with the goal of maintaining service owner feature velocity
• Responsible for successful code deployment as part of our CI/CD delivery to our managed environments.
• Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

• Participate in design and discovery involving but not limited to deployment pipelines, process improvements, AI-driven automation and adoption
• Implement approved designs to meet integration requirements
• Document and present implementation designs to peers, stakeholders and review board
• Coordinate with stakeholders to align on the development environment and launch dependencies
• Evangelize on evolving new or acquired technologies. Complete POCs to show ROI.
• Incorporate new improvement ideas to power our DET Pub Sec managed infrastructure and work with the greater DET organization to incorporate our improvement for greater org-wide adoption
• Provide investigative support on new & existing integrations
• Establish and meet SLA for Continuous Integration platform stability and availability
• Occasional off-hour support prior to and during CRM release windows
• Work with project managers to provide timely status and feedback to stakeholders
• Partner closely with DET Business & Enterprise Architects, Product Managers, Program Staff, QA and other Business Technology teams to ensure pipeline deployment readiness
• Keep up with targeted security, technical and business training