Senior Associate, Product: Products Onboarding

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

We are looking for a Senior Associate Product Manager to join our team in the Onboarding Team in Premium Products. The Onboarding Team mission is to build a premium onboarding experience for all Capital One credit card customers while laying the foundation for enduring and valuable relationships. You’ll be responsible for developing and implementing strategies to create magical digital activation experiences for all customers and maximize the value of the activation moment.

If you have a passion for improving customer experiences, enjoy problem solving in a white space area and working across cross-functional teams, this role is for you!

In this role, you’ll be expected to demonstrate proficiency in four key areas

Technology Driven

• You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

• You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside the Tech Lead

• You’ll co-create technical solutions along with the Tech Lead, contributing to decisions around when it is appropriate to leverage Enterprise platforms, external solutions, or to build brand new technical components from scratch

Business Focused

• You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

• You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

Transformational Leadership

• You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence

• You’ll contribute to team culture by sharing your unique experiences with your team & partners and be willing to share your perspective & learn the perspective of others

Human Centered

• You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

• You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

As a Product Manager, you will:

• Partner with business and design peers to develop a strategy to maximize the value of activation and create magical activation experiences for all customers

• Manage a tech team, leading the delivery of high-priority & complex data integrations that power key customer-facing touchpoints, partnering with internal stakeholders

• Dream up and deliver on new features and experiences, developing the product strategy and backlog for Capital One in close partnership with our business peers.

We want you if you are:

• A Do-er. You love to ship products and projects that drive impact and business value. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. You’re not afraid to pull your own data, build your own business models, and do your own mockups.

• Communicator & Influencer. You are comfortable working in a fast paced environment where priorities can be fluid. You can convey complex ideas…