Account Solution Engineer - Federal Civilian

Job Details

Job Category:
Sales

Be part of Salesforce’s high‑energy Federal Public Sector Solution Engineering (SE) team, where your technical expertise meets a higher purpose. In this role, you aren't just selling software - you are a mission‑critical partner in improving how government serves its citizens. The opportunity is to support vital federal missions by designing, building and demonstrating how our Agentic Government Cloud solutions solve the government’s most complex challenges.

You will lead technical discovery, shape and execute proof points for customer environments, guide production readiness, and establish a clear path to activation and consumption—blending executive presence with deep, full‑stack technical skills across Salesforce, modern data architectures, and AI.

The SE is focused on helping our government customers become a true Agentic Enterprise by operationalizing Data + AI + Trust. You will serve as a definitive subject matter expert for our government solutions and guide customers across the lifecycle—from technical evaluation and close through activation, adoption, and expansion.

• Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks to scope agentic solution use cases, translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC) and activation plan.
• Build high-impact demonstrations and POCs on the platform. This includes configuring Agentforce to demonstrate how autonomous AI agents can automate federal workflows and citizen services.
• Deliver world‑class product demonstrations that tell a compelling story, showing how Salesforce solves specific agency missions needed to achieve the functional requirements of the customer.
• Create end‑to‑end technical architectures and solutions that integrate Salesforce’s Agentic Enterprise Platform with the unique security and enterprise architecture needed to achieve the technical win.
• Design and lead hands‑on technical workshops and “Deep Dives” for agency IT leads and Enterprise Architects.
• Confidently present technical solutions to GS/Executive‑level leadership and political appointees, simplifying complex tech into mission outcomes.
• Serve as the technical lead for Request for Information (RFI) and Request for Proposal (RFP) responses, ensuring technical accuracy and security compliance.
• Drive activation by partnering with customers on agent definition, configuration, and deployment strategy to accelerate production readiness.
• Identify automation and process improvement opportunities by intaking both process and technical requirements to remove friction and accelerate activation.
• Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery.
• Drive Voice of the Customer into Product; inform messaging/plays with Product Marketing.
• Leverage modern 3rd‑party development tools and AI‑assisted coding to rapidly build and iterate on platform configurations, front‑end experiences and custom components.

• 7+ years customer‑facing solution/technical architecture (pre‑sales, consulting, implementation) with increasing scope/influence.
• Degree in Computer Science required (B.S., Master's, or Ph.D.).
• Proficiency of Salesforce Core (Public Sector Solutions, Sales, Service, Experience Cloud) and the Data
  360/Agentforce stack.
• Agentic + AI fluency: practical understanding of LLMs, RAG/grounding, evaluation concepts, and how agentic systems behave in production (safety, reliability, governance).
• Experience with agentic engineering tools (Cursor, Claude Code, Agentforce Vibes, etc).
• The ability to run technical & business discovery to define agentic solution use cases, success metrics, and a feasible execution plan.
• Executive + technical communication: able to lead whiteboards and communicate with developers and C‑suite with equal fluency, and translate architecture to outcomes/ROI.
• Deep technical command of multi‑tier architectures, including relational database design (SQL, SOQL), schema modeling, and the nuances of…