Enterprise IT Support Officer Security Clearance

Position: Enterprise IT Support Officer with Security Clearance
Enterprise IT Support Officer (EITSO). Complex project implementation support (installations, cabling, LAN closet, telephony distribution closet, assistive technology, servers)

• Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)

• Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center

• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems

• Maintains a troubleshooting tracking log ensuring timely resolution of problems

• Performs routine assignments in the entry level

• Uses existing procedures to solve routine or standard problems

• Receives instruction, guidance and direction from others

• Requires conceptual knowledge of practices and procedures

• No supervisory responsibilities; accountable for own contribution

• Solves routine problems using existing procedures and standard practices

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

• Exchanges basic information, asks questions and checks for understanding