Director Product Management; AI and Automation

Director Product Management (AI & Automation)

Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. Our team serves as a horizontal strategic engine that delivers large‑scale product change by merging and modernizing the finance ecosystem through a product‑led lens. We transition finance from legacy manual processes to automated, holistic solutions built for scale and fiscal integrity, ensuring every product delivery or conversion results in measurable operational leverage.

• Proven ability to identify and launch AI features that delivered quantifiable business value.
• Success in designing and shipping automated workflows (using LLMs, RPA, or APIs) that measurably reduced manual effort or system latency.
• Experience collaborating with Technology, Data and Business teams to manage the full model lifecycle, including defining training data, evaluating model performance, and handling technical trade‑offs.
• Track record of partnering with risk and compliance functions to implement AI ethics and compliance guardrails, specifically regarding data privacy, bias mitigation, and transparency.
• Demonstrated use of specialized AI metrics (e.g., precision, recall, or automation touch‑rates) to refine features and optimize the product roadmap post‑launch.

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment.

• At least 7 years of experience working in Product Management.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related quantitative field).
  • Master's Degree in a quantitative field (same fields) or an MBA with a quantitative concentration.

• Experience translating business strategy and analysis into consumer‑facing digital products.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.