Consultant; Technical

Technical Consultant – Customer Success

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian Customer Success is obsessed with great customer outcomes. We deliver mission‑critical business impact fast and are directly responsible for partnering with our customers to bring their best ideas to life.

As a Technical Consultant, you will engage with our customers post‑sales to develop software solutions on the Appian platform, helping companies drive digital transformation and achieve competitive differentiation. Your primary responsibilities include:

• Working throughout the entire project life‑cycle to define, design, develop, and implement custom software and AI solutions using Appian’s platform for commercial clients.
• Collaborating in an agile environment to understand clients’ business processes and technical needs, launch new relational data models in production, and develop APIs to integrate with multiple systems.
• Brainstorming AI use cases and implementing Appian’s AI tools by applying retrieval‑augmented generation (RAG), agentic workflows, prompt engineering, and the latest generative models.
• Partnering with clients’ technical teams and business users as needed, driving adoption and empowering clients to become self‑sufficient in building process applications.

• Able to work with clients to define business processes and gather functional and technical system requirements.
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems.
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints).
• Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework).
• Experience with integrations using APIs such as REST and SOAP, JDBC connections, and web services.
• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred).
• 1+ years of experience with hands‑on software development or technical consulting.
• Experience with object‑oriented programming, relational databases, database design/data modeling, and SQL skills (writing queries, joins, views, etc.).
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
• Willingness to travel; 20% to support customer engagement.

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future, including health coverage, an Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family‑forming benefits, and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Reason Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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