ServiceNow Architect

Description

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced Service Now Platform Architect to join our team and collaborate with our government clients. The successful applicant will lead the design, development, and implementation of the Service Now solution, ensuring seamless integration with our collaborators.

Applicants will have the opportunity to utilize and grow their skills, work with a motivated and creative team, engage with different partners, and improve CGS' ability to assist our clients.

• Map business requirements and determine integration needs.
• Craft and develop architectural plans for Service Now solutions.
• Build and maintain technical documentation.
• Define and manage CMDB architecture, data model, and CI lifecycle (Discovery, Service Mapping, integrations).
• Lead implementation of ITOM capabilities including Discovery, Event Management, and Service Mapping.
• Architect and implement SPM (Strategic Portfolio Management) for demand intake, prioritization, and value tracking.
• Integrate and enable Now Assist (GenAI) capabilities across Service Now workflows.
• Establish platform governance, data quality standards, and AI/automation guardrails.
• Design and implement integrations with cloud platforms (AWS, Azure) and enterprise systems.

• U.S. Citizenship is required.
• Having and maintaining an active Government Security Clearance.
• Associate degree or equivalent experience.
• Must be able to work multiple tasks in a team-based environment.
• 6+ years of experience creating technical solutions at an architectural level of Service Now based projects.
• 6+ years of experience with a fundamental understanding of ITSM, ITIL, HAM, SAM, Discovery, CMDB and overall platform knowledge.
• 6+ years of experience on the Service Now as a Developer with advanced JavaScript development as well as skills creating and utilizing flows and actions in Flow Designer.
• 6+ years of experience in Service Portal and Angular
  
  JS including custom widget development, extension of OOB widgets and utilization of 3rd party libraries within Service Now.
• Hands-on experience with CMDB design, governance, and data quality management.
• Experience implementing ITOM (Discovery, Service Mapping, Event Management).
• Experience with SPM (Demand Management, Portfolio Planning, Financial tracking).
• Experience enabling or supporting Now Assist / AI capabilities within Service Now.
• Strong understanding of Service Now integrations (REST APIs, Integration Hub, MID Server).
• Required certifications:
  Certified System Administrator, Certified Application Developer.

• Preferred certifications: CIS - Data Foundations (CMDB & CSDM), Discovery;
  Service Mapping;
  Event Management, ITSM, SPM.
• Strong communication and team-building skills.
• Strong test writing skills.
• Proven experience with Service Now platform and modules.
• Advanced JavaScript development and troubleshooting skills.
• Experience with AI governance and automation capabilities within Service Now (e.g., Now Assist).
• Experience integrating Service Now with cloud environments (AWS, Azure).
• Experience working in federal environments with security and compliance requirements.
• Ability to align platform capabilities to business outcomes and mission needs.

The base salary range for the tagged location is $150k - $170k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full‑time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

All qualified applicants will be considered for employment based on their skills, and merit.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.