Account Solution Engineer - Department of War

ABOUT THE TEAM

Salesforce's Public Sector business unit delivers PaaS and SaaS solutions to the U.S. Department of War—built to meet DoW Impact Level authorization requirements. We help warfighters and program offices modernize operations, accelerate mission outcomes, and put AI to work at the tactical and enterprise level.

We need an SE who can operate across both sides of the DoW ecosystem—engaging directly with military program offices and acquisition teams on one end, and defense contractors on the other. You'll be the technical quarterback on complex DoW pursuits: running discovery, architecting cloud solutions, building POCs, and eliminating technical barriers to adoption. Agentic AI is now a core part of our platform story—you need to be able to build with it, not just talk about it.

• Engage directly with DoW customers (combatant commands, military services, defense agencies) to understand mission requirements, program constraints, and technical environment
• Map requirements to the Salesforce portfolio:
  Sales Cloud, Service Cloud, Mule Soft, Tableau, Agentforce, Data
  360, and Government Cloud Plus Defense
• Design, build, and deliver tailored demos and proof-of-concept solutions for DoW use cases—HR, logistics, sustainment, case/investigation management, acquisition lifecycle, program management, and workforce operations
• Architect and prototype Agentforce solutions for DoW environments—including agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations for mission‑critical deployments
• Clearly articulate Salesforce's security and compliance posture— DoW IL2/IL4/IL5 authorizations, data sovereignty, and cloud security architecture—to technical evaluators, ISSOs, and program offices
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Partner with Account Executives, Capture Managers, and Customer Success in a team‑selling environment to support pipeline and pursuit strategy
• Build reusable POC assets, playbooks, and best‑practice guides to scale delivery across the DoW customer base
• Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing

• 7+ years of experience as a Solution or Sales Engineer for a CRM, enterprise SaaS, or mission IT company—with DoW or defense contractor customers strongly preferred
• Hands‑on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behavior—including safety, reliability, and governance considerations relevant to DoW operational environments
• Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan
• Familiarity with DoW compliance frameworks
• Strong written, verbal, and whiteboard communication skills—able to engage from developer to C‑suite, and from technical evaluator to COTR
• Ability to work cross‑functionally in a fast‑paced, team‑selling environment managing multiple pursuits simultaneously
• U.S. citizenship required; ability to obtain a DoW security clearance preferred
• Ability to travel domestically, including to military installations and industry events

• Salesforce certifications:
  Administrator, Sales Cloud, Service Cloud, Platform Developer, or Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent engineering background; comfort with SQL and/or Python
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Familiarity with Gov Cloud, AWS Gov Cloud, or Azure Government environments

B.S. in Computer Science, Software Engineering, MIS, required.