Manager, Product Management - GenAI Transformation; Business Cards & Payments

Manager, Product Management - GenAI Transformation (Business Cards & Payments)

Business Cards & Payments (BC&P) is a business unit of Capital One focused on providing services to small businesses. The Product Manager will support the AI transformation for the Field Sales Organization within BC&P. In this role, you will focus on enabling GenAI‑powered experiences across the sales funnel, starting with the design and build of a horizontal foundation for shared, trusted context for AI applications.

This platform will centralize and standardize data so downstream AI systems can reliably access and leverage it to generate insights and recommendations. Additionally, you will own the end‑to‑end feedback loop strategy—ensuring AI outputs are systematically captured, evaluated, and fed back into the system to continuously improve model performance and retraining. The role requires deep experience working with Generative AI systems, especially building measurement for GenAI in production, designing feedback loop mechanisms, and operationalizing AI performance improvement at scale.

• At least 3 years of experience working in Product Management.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.
• Experience translating business strategy and analysis into consumer-facing digital products.
• Capital One will not sponsor a new applicant for employment authorization for this position.

• Experience building measurement for GenAI systems in production.
• Experience designing feedback loop mechanisms for AI systems.
• Experience operationalizing AI performance improvement at scale.

McLean, VA: $164,800 - $188,100
Richmond, VA: $149,800 - $171,000

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. For information on accommodations for applicants with disabilities, please contact Capital One Recruiting. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.