Program Manager; Navy Logistics

Program Manager – US Navy Logistics

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is seeking a strategic and customer‑focused Program Manager to lead programs within the US Navy Logistics domain. In this role, you’ll design, lead and execute programs that deliver modernized logistics capabilities to the US Navy with a focus overseeing technology modernization to support the Navy’s logistics mission space using Appian’s AI enabled platform technology.

• Design, implement, and optimize customer success programs for the US Navy encompassing onboarding, adoption, value realization, and renewal.
• Lead and manage large‑scale, cross‑functional initiatives from initiation through to completion, ensuring they are delivered on time, within scope and budget, and meet strategic objectives.
• Develop and manage strategic roadmaps and plans for programs within the Navy logistics domain that align with customer requirements.
• Serve as the voice of the customer within the organization, gathering and analyzing feedback to inform program development and product enhancements.
• Deliver Navy logistics specific experience and expertise to inform the approach for modernization and to inform Appian’s product vision.
• Drive innovation into program delivery and the application modernization approach, including the application AI technologies to accelerate delivery, increase quality and enable the mission stakeholders.
• Establish, monitor, and report on key performance indicators (KPIs) for customer success programs, including but not limited to customer health scores, agile delivery metrics and program operations and financials.
• Collaborate closely with cross‑functional leaders to ensure a cohesive and unified customer experience across all touchpoints.
• Develop and maintain strong relationships with key Navy customer stakeholders, acting as a trusted advisor and strategic partner.
• Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges.
• Champion a customer‑centric culture throughout the organization.

Basic Qualifications

• Bachelor’s degree in a relevant field.
• A minimum of 10+ years of experience in program management within the Department of War or other relevant federal government agencies.
• Direct experience leading the delivery of complex technology modernization initiatives to the Department of War (DoW) within the logistics domain, ideally with the US Navy.
• Proven ability to develop and execute complex programs and large‑scale projects with measurable results and managing over 50 resources.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

Preferred Qualifications

• Experience and relationships with clients within the Navy logistics space.
• Proficiency with Appian, other modern platform technologies (e.g., Salesforce, Service Now, Palantir) and/or custom application development.
• Experience with Maintenance, Repair and Overall or shop‑floor related software technologies, and an understanding of the application of AI to meet mission requirements.
• Experience leading technology modernization leveraging agile methodologies and AI‑enabled code generation approaches.
• Ability to hold a US government clearance at the DoW Secret level.
• Willingness to travel to client locations, as required.

• Health coverage
• Employee Assistance Program (EAP) with free mental health support
• Life and disability insurance
• Employee Stock Purchase Program (ESPP)
• Retirement/pension plan
• Wellness dollars
• Tuition reimbursement
• Family‑forming benefits

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Reason