Incident Responder CSIRT - Levels

Job Category:
Enterprise Technology & Infrastructure

Salesforce is seeking an Incident Responder to join our Computer Security Incident Response Team (CSIRT). The CSIRT is responsible for 24x7x365 security monitoring and rapid incident response across all Salesforce environments. This team acts as the last line of defense, protecting company and customer data from security threats.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

• Monitor and triage security alerts:
  Perform 24x7 with CSIRT's Tier 1 monitoring function of security events across Salesforce environments, triaging and prioritizing alerts to help identify potential threats requiring escalation.
• Participate in incident response activities:
  Support containment, eradication, and recovery efforts during security incidents, following established playbooks and guidance from senior team members.
• Collaborate across teams:
  Work closely with engineering, business, and security teams to coordinate response efforts and drive organizational security uplift.
• Document and communicate findings:
  Produce clear and accurate incident notes and summaries, keeping relevant stakeholders informed throughout the response process.

• 2+ years of experience in an IT operations environment or 1+ years of specialized security operations experience.
• Deep interest and foundational knowledge of information security, including current threats and best practices.
• Knowledge of email security, controls, and header analysis.
• Understanding of operating system administration and security controls for Mac OSX, Microsoft Windows, and Linux/Unix.
• Knowledge of core network fundamentals and common Internet protocols, including DNS, HTTP, HTTPS/TLS, and SMTP.
• Familiarity with core concepts of security incident response (phases of response, vulnerabilities vs. threats vs. actors, and Indicators of Compromise).
• Understanding of cloud security principles and experience with leading platforms (GCP, AWS, Azure) and Kubernetes.
• Ability to build and maintain strong working relationships across internal and external teams.
• Exceptional communication skills (verbal and written).

• Operational security experience with security infrastructure, including network and host-based intrusion detection/response solutions, WAFs, database security monitors, firewalls, proxies, antivirus, file integrity monitoring tools, and operating system logs.
• In-depth understanding of the information security threat landscape (attack vectors, tools, and best practices).
• Experience contributing to cross-functional projects and collaborating with global teams, demonstrating influencing skills.
• A continuous improvement mindset and a strong desire to learn new skills and enhance security processes.
• Relevant industry certifications (e.g., CompTIA Security+, BTL1, SANs GCFA, GCIH).
• Foundational understanding of Generative AI, Agentic AI, and prompt engineering.

Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. The typical base salary range for this position is $96,300 - $176,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All employees and potential employees will be assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.