Pre-Sales Engineer

Pre-Sales Engineer

Department: Business Development

Employment Type: Full Time

Location: Hybrid

Compensation: $150,000 - $175,000 / year

Description

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

As a Service Now Presales Engineer, you will be on the front lines of customer engagement, working directly with clients to understand business needs, envision solutions, demonstrate platform capabilities, and-uniquely-roll up your sleeves to design and deliver working proofs of concept, accelerators, and solutions on the Service Now platform.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Key Responsibilities

• Partner with sales and account teams as the technical expert in customer engagements-supporting discovery sessions, presenting solutions, and articulating Nuvitek's value proposition.
• Conduct detailed requirement workshops to understand business problems and map needs to Service Now solutions.
• Configure and develop Service Now demos, proof-of-concepts, and prototypes to showcase functionality and validate customer requirements.
• Translate customer challenges into innovative technical solutions leveraging Service Now modules such as ITSM, CSM, PSDS, HRSD, SPM, LSD, Portal, App Engine, and beyond.
• Deliver compelling product demonstrations and presentations for prospects, customers, and partners-in person and virtually.
• Engage in hands-on development tasks (scripts, workflows, UI policies, integrations, dashboards) for presales showcases and delivery projects.
• Collaborate with delivery teams post-sale to ensure smooth knowledge transfer and project kick-off.
• Provide thought leadership and input into proposals, RFIs/RFPs, and solution architecture designs.
• Contribute reusable Service Now assets, accelerators, and demo environments for team-wide use.
• Stay current on platform innovations, industry best practices, and competitor differentiators to continuously strengthen Nuvitek's presales effectiveness.
• Share knowledge across the company by conducting internal training, mentoring, and drafting best practices documents or whitepapers.

Skills, Knowledge and Expertise

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field.
• 7+ years of Service Now experience, including direct implementation and development (workflows, scripting, customization, integrations).
• 3+ years in presales, solution consulting, sales engineering, or similar client-facing technical role.
• Strong ability to translate business needs into technical concepts and communicate value to both technical and non-technical audiences.
• Proficiency in two or more Service Now modules such as ITSM, CSM, PSDS, HRSD, SPM, Portal, CMDB, LSD, & App Engine.
• Experience delivering product demonstrations, configuring solutions for proofs-of-concept, and actively contributing to winning proposals.
• Service Now Certified System Administrator (CSA) with at least two advanced certification (e.g., CAD, CIS-ITSM, CIS-CSM, CIS-SPM).
• Strong problem-solving skills, ability to troubleshoot technical challenges quickly, and a creative mindset to design "outside-the-box" solutions.
• Excellent communication and presentation skills with experience engaging C-level, business stakeholders, and technical teams.

Highly Desired Qualifications

• Experience in both front-end portals and back-end work spaces.
• Obtain PSDS certifications.
• Experience working with U.S. Federal clients or in regulated industries.
• Familiarity with AI/automation, low-code development, and emerging digital workflows.
• Prior experience in consulting firms or fast-paced, high-growth environments.
• Ability to manage multiple priorities with a balance of presales activities and delivery project responsibilities.

Benefits

Nuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Equal Opportunity Employer StatementNuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.