Senior Manager, Product Management - US Card Core Platform & Servicing

Senior Manager, Product Management - US Card Core Platform & Servicing

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the Customer Services & Strategy teams, we don't just maintain the status quo-we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale.

We currently have multiple high-impact roles and are seeking high-caliber Senior Manager Product Managers to join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems, including:

* The Orion Initiative & Modern Core:
Lead the charge on migrating US Card Recoveries onto Capital One's next-generation data infrastructure. You will unlock platform capabilities that drive an estimated $200M+ in annual recoveries, phase out legacy tech (Omega), and lay the foundation for launching our flagship Platinum card directly onto Modern Core rails by Q1 2027.

* Athena & Customer Assist (AI & Servicing):
Accelerate the evolution of Athena, our comprehensive, AI-leveraged source of truth for all Card servicing policies. You'll build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily.

* Credit Bureau Disputes:
Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.

* Conversational AI solutions:
Part of our enterprise quality platform, you will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.

Role Overview

We are seeking visionary and results-driven Senior Manager-Level Product Managers to lead the strategy, development, and execution of high-impact product initiatives. In these roles, you will sit at the intersection of customer empathy, business strategy, technological innovation, and transformational leadership. You will be responsible for defining long-term product roadmaps, cross-functional collaboration, and mentoring a high-performing team to deliver scalable, customer-centric solutions that accelerate business value.

Key Responsibilities

* Champion Human-Centered Product Discovery:
Lead deep customer inquiry and qualitative/quantitative research to cultivate an intuitive "customer-back" mindset within your team. Proactively identify, define, and align cross-functional stakeholders around complex problem statements to design innovative, iterative, and high-impact solutions.

* Drive Business Strategy & Value Maximization:
Own the end-to-end product roadmap and financial impacts by leveraging data-driven insights to refine investment decisions, mitigate risks, and establish robust KPIs. Continually identify new opportunities within the broader value chain to support Line of Business (LOB) and platform initiatives.

* Partner for Technological Excellence & Stewardship:
Collaborate deeply with engineering and architecture teams to influence sustainable, end-state technical architecture. Balance near-term delivery trade-offs with long-term scalability, ensuring your team champions software reuse, platform modernization, and rigorous standards for security, resilience, and performance.

* Act as a Transformational & Strategic Leader:
Formulate and articulate a compelling, long-term product vision that rallies executive stakeholders and partner teams alike. Serve as a trusted advisor who pushes back on stagnant perspectives, navigates complex organizational challenges with professionalism, and actively coaches, empowers, and retains top product talent.

Basic Qualifications:

* At least 5 years of experience working in Product Management

* Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

* A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

* A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative…