Technical Support Consultant, Microsoft Dynamics

Technical Support Consultant, Microsoft Dynamics

Location: Hybrid | In-Office Options

Techno Mile is hiring a Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands‑on technical role: you'll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem‑solving.

This full‑time position reports to our Director of Customer Support.

• Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement — including plugins, workflows, customizations, and integrations.
• Perform root‑cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines.
• Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, Fetch
  
  XML queries, and performance issues.
• Build, debug, and maintain data integration packages using Kingsway Soft (SSIS Integration Toolkit for Dynamics 365) — including connection managers, source/destination components, and error handling for high‑volume data loads and migrations.
• Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers.
• Reproduce issues in sandbox environments and hand off well‑documented bug reports to product engineering.
• Act as the technical escalation point for support agents and own complex cases through resolution.
• Translate technical findings into clear explanations for customer admins, developers, and executives during incidents.

• 3+ years hands‑on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role.
• 2+ years in a customer‑facing technical role with clear communication skills under pressure.
• Strong Power Platform knowledge:
  Power Automate, Power Apps, custom connectors.
• Hands‑on experience with Kingsway Soft SSIS Integration Toolkit for Dynamics 365, including building and troubleshooting ETL packages.
• Experience troubleshooting integrations with external systems (REST APIs, Azure Functions, Logic Apps).

• Experience with Azure (Application Insights, Functions) or SQL for log analysis.
• Familiarity with Power Platform ALM tooling (CLI, Xrm Tool Box , Azure Dev Ops).
• Experience with SSIS beyond Kingsway Soft (custom script tasks, deployment to SQL Server Integration Services Catalog).

Techno Mile provides AI‑enabled cloud solutions that empower Gov Con, aerospace and defense, and other government‑focused companies to modernize operations. Our SaaS products help clients:

• Optimize business development and sales processes.
• Streamline and de‑risk contract management.
• Unlock the value of public and private data for a competitive advantage.

Today, more than 200 companies rely on Techno Mile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.

• Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
• Innovative. We embrace challenges and create solutions others cannot.
• Flexible. Remote, hybrid, and in‑office options support your best work.
• Global. With teams across the U.S. and India, we collaborate worldwide with one mission.
• Multiple healthcare plan options.
• Flexible PTO.
• 401(k) with 4% company match (after 90 days)