ServiceNow Architect

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced Service Now Platform Architect to join our team and collaborate with our government clients. The successful applicant will lead the design, development, and implementation of the Service Now solution, ensuring seamless integration with our collaborators. Applicants will have the opportunity to utilize and grow their skills, work with a motivated and creative team, engage with different partners, and improve CGS' ability to assist our clients.

Job Responsibilities As a Service Now Platform Architect, you will:
Map business requirements and determine integration needs. Craft and develop architectural plans for Service Now solutions Build and maintain technical documentation. Define and manage CMDB architecture, data model, and CI lifecycle (Discovery, Service Mapping, integrations). Lead implementation of ITOM capabilities including Discovery, Event Management, and Service Mapping. Architect and implement SPM (Strategic Portfolio Management) for demand intake, prioritization, and value tracking.

Integrate and enable Now Assist (GenAI) capabilities across Service Now workflows. Establish platform governance, data quality standards, and AI/automation guardrails. Design and implement integrations with cloud platforms (AWS, Azure) and enterprise systems.

Required Qualifications:

U.S. Citizenship is required. Having and maintaining an active Government Security Clearance. Associate degree or equivalent experience. Must be able to work multiple tasks in a team-based environment. 6+ years of experience creating technical solutions at an Architectural level of Service Now based projects 6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB and overall platform knowledge.

6+ years of experience on the Service Now as a Developer with advanced JavaScript development as well as skills creating and utilizing flows and actions in Flow Designer 6+ years of experience in Service Portal and Angular

JS including custom widget development, extension of OOB widgets and utilization of 3rd party libraries within Service Now Hands-on experience with CMDB design, governance, and data quality management. Experience implementing ITOM (Discovery, Service Mapping, Event Management).

Experience with SPM (Demand Management, Portfolio Planning, Financial tracking). Experience enabling or supporting Now Assist / AI capabilities within Service Now. Strong understanding of Service Now integrations (REST APIs, Integration Hub, MID Server). Required

Certifications:

Certified System Administrator, Certified Application developer Desired

Qualifications:

Preferred

Certifications:

CIS – Data Foundations (CMDB & CSDM), Discovery;
Service Mapping;
Event Management, ITSM, SPM Strong communication and team-building skills Strong test writing skills. Proven experience with Service Now platform and modules. Advanced JavaScript development and troubleshooting skills.

Experience with AI governance and automation capabilities within Service Now (e.g., Now Assist). Experience integrating Service Now with cloud environments (AWS, Azure). Experience working in federal environments with security and compliance requirements. Ability to align platform capabilities to business outcomes and mission needs. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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