Chatbot Developer

We are seeking a skilled Chatbot Developer with hands-on experience in chatbot platforms such as AMELIA (preferred) or similar frameworks like Azure AI or Microsoft Bot Framework. The ideal candidate should have strong scripting skills, a good understanding of NLP/NLU, and integration experience using tools like Apache Camel or Mulesoft. This role requires close collaboration across functional teams to translate business workflows into automated conversational logic and integrations.

Job Responsibilities:

• Convert visiograms and conversation flows into working chatbot scripts
• Integrate chatbot solutions using Apache Camel (preferred) or Mulesoft
• Test APIs and chatbot flows using tools like Postman or Insomnia
• Monitor and analyze dashboards in AMELIA to improve user interaction and identify enhancements
• Manage and grant access to AMELIA for relevant team members
• Collaborate cross-functionally with technical and non-technical teams
• Optionally contribute to UI enhancements of the chatbot

• Experience with chatbot development, preferably with AMELIA
• Knowledge of other chatbot frameworks such as Azure AI or MS Bot Framework
• Strong understanding of NLP (Natural Language Processing) and NLU (Natural Language Understanding) concepts
• Experience with API integration using Apache Camel or similar tools
• Familiarity with Postman or Insomnia for API testing
• Agile methodology experience

• Experience with Mulesoft as an alternative integration tool
• Exposure to chatbot performance monitoring and user behavior analysis
• UI development exposure for chatbot front-ends

[Specify if any certifications are preferred or required]

Education:

Bachelor’s degree in Computer Science, Software Engineering, or related field