Delivery Manager

Job Description – Delivery Manager (Dev Ops Background)

Job Title:

Delivery Manager (Dev Ops Background)

Location:

McLean, VA (Only Locals)

Schedule:

Flexible, with occasional on-call rotation for P1/P2 incidents

Hexaware is seeking a Delivery Manager with a strong Dev Ops background to lead a Modern Delivery Toolchain managed services engagement for a large, regulated enterprise.

This role is responsible for end-to-end delivery, reliability, and continuous improvement of the Dev Ops platform ecosystem, including:

• Security & Compliance
• Observability & ITSM Integration

The role combines service delivery leadership, technical expertise, and stakeholder management to ensure high availability, compliance, and measurable business value.

• Own SLAs/OLAs, SLOs/SLIs, runbooks, and ITIL v4 processes (incident, problem, change)
• Lead major incident response, root cause analysis, and corrective actions
• Ensure platform stability, uptime, and reliability
• Manage capacity planning, disaster recovery (DR), backup/restore, and high availability

• Manage Dev Ops toolchain roadmap, upgrades, migrations, and lifecycle
• Standardize golden paths and platform blueprints

• Branching strategies (trunk-based, Git Flow)
• CI/CD pipelines and release governance
• Artifact management and versioning
• Infrastructure-as-Code and container orchestration
• Establish reusable templates and reference architectures
• Collaborate with SREs to improve observability, performance, and reduce toil
• RBAC and least privilege access
• Identity federation (OIDC/SAML)
• Secrets management
• SAST, DAST, SCA
• Artifact signing and supply chain security
• Ensure compliance with regulatory standards (SOX, PCI DSS, ISO 27001)
• Act as primary POC for stakeholders (engineering, security, infra, procurement)
• Manage demand intake, release planning, and dependencies
• Own budgets, license usage, and Fin Ops cost optimization
• Coordinate vendors, escalations, and roadmap alignment
• Track and improve:
  • DORA metrics
  • MTTR (Mean Time to Recovery)
  • Change success rate
  • Platform adoption & customer satisfaction (CSAT/NPS)
• Deliver executive dashboards and service health reports

• 10–15 years of IT experience
• 5+ years in Dev Ops / Platform Engineering
• 3–5+ years in service delivery or engagement management
• Proven experience managing enterprise Dev Ops managed services in regulated environments

• Version control & branching strategies (Git Flow, trunk-based)
• CI/CD design, approvals, and deployment strategies
• Observability & SRE practices (SLI/SLO, error budgets)
• Release governance & environment management

• Dev Ops Toolchain
• Security & Dev Sec Ops
• Observability
• AWS / Azure / GCP (at least one in-depth expertise)
• ITSM

• Bachelor’s degree in Computer Science, Engineering, or related field

• AWS Solutions Architect
• CKA / CKAD
• Terraform Associate
• PMP / PRINCE2
• SAFe
• Toolchain consolidation and modernization
• Fin Ops and cost optimization strategies
• Developer portals and golden path enablement
• KPI dashboards and data-driven reporting

• Leadership and cross-functional collaboration
• Strategic thinking with a platform product mindset
• Ability to operate in high-pressure, production environments