Lead Configuration & Integration Engineer, Customer Success; Brightflag

Overview

The Opportunity

As a Lead Configuration & Integration Engineer, Customer Services at Brightflag, you will own the end-to-end delivery of integrations between Brightflag and customer systems. This is a full-stack, customer-facing role that spans project management, requirements gathering, solution design, implementation, testing, and delivery. You will contribute to how Brightflag evolves from a code-driven integration model to an AI-accelerated delivery engine, building integrations today and reimagining how they should be built tomorrow.

You will work with technical and non-technical stakeholders to understand business needs, design scalable integration solutions, and deliver high-quality outcomes. You’ll be responsible for defining what should be built and for building it—leveraging existing APIs, data transformations, and generative AI tools.

This role sits at the center of a major transition in how we deliver integrations. We rely on a mix of custom code and internal tooling and are moving toward an AI-assisted model using tools such as Claude Code and OpenAI Codex. You will operate effectively in both worlds—bringing hands-on experience with traditional integration development while helping us evolve toward faster, more scalable, AI-driven delivery.

Success in this role requires strong ownership, technical depth, excellent communication skills, and a mindset focused on continuous improvement—helping us not just deliver integrations, but transform how we deliver them.

• Own the end-to-end lifecycle of customer integrations, from discovery through delivery and post-go-live hypercare
• Lead requirements gathering and solution design sessions with both technical and business stakeholders
• Translate business requirements into technical designs, including data mappings, API interactions, workflows, and validation rules
• Design, build, test, and deploy integrations between Brightflag and third-party systems (e.g., Accounts Payable, ERP)
• Write and maintain custom code, scripts, or transformations where needed to support integration logic
• Use generative AI tools (e.g., Codex, Claude Code) to accelerate development, testing, and documentation—while applying sound technical judgment
• Manage integration work streams, including project planning, stakeholder coordination, timelines, and delivery tracking
• Develop and execute test plans, support UAT, and ensure integrations meet performance, reliability, and data integrity standards
• Troubleshoot and resolve integration issues, identifying root causes across systems and APIs
• Partner closely with Product and Engineering teams to improve integration patterns, tooling, and platform capabilities
• Help define and evolve Brightflag’s integration methodology, including templates, standards, and best practices
• Identify opportunities to increase efficiency through automation and AI-assisted workflows

To be successful in this role, you need:

• 5+ years of experience delivering API-based integrations in a customer-facing or solutions engineering role
• Hands-on experience with integration implementation, including coding, scripting, or configuring integrations—not just design
• Strong understanding of REST APIs, JSON/XML, authentication methods (OAuth, API keys, etc.), and common integration patterns
• Experience translating requirements into data mappings, workflows, and technical specifications
• Proven ability to manage projects end-to-end, including stakeholder communication and timeline ownership
• Experience working directly with customers, with the ability to explain technical concepts in clear, business-friendly language
• Experience with traditional integration development approaches (custom code, scripts, internal tools)
• Familiarity or hands-on experience with generative AI coding tools (e.g., Git Hub Copilot, Codex, Claude Code) and an interest in applying them to real-world delivery
• Strong problem-solving skills and the ability to debug complex, cross-system issues

• Experience integrating with financial or Accounts Payable systems (e.g., Net Suite, SAP, Oracle, Coupa)
• Familiarity with integration platforms or middleware…