Observability Engineer II

** Job Overview*
* Pen Fed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of enterprise observability and monitoring capabilities. This role is primarily focused on observability, leveraging Dynatrace and Logic Monitor to provide deep visibility into application performance, infrastructure health, and critical business services. This role also supports Dev Ops and platform enablement efforts by integrating observability into CI/CD pipelines, release processes, and operational workflows.

** Responsibilities*
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

*
* Primary responsibilities:

Observability*
* + Design, implement, and operate enterprise observability solutions using Dynatrace and Logic Monitor.

+ Configure and maintain application performance monitoring (APM), infrastructure monitoring, synthetic monitoring, logs, alerting, and dashboards.

+ Build service views, business dashboards, and health indicators for critical platforms.

+ Define alerting standards, noise reduction strategies, and proactive detection practices.

+ Support incident triage, root cause analysis, and post-incident reviews.

+ Support capacity planning, performance trend analysis, and availability reporting.

** Secondary responsibilities:
Dev Ops and Platform Enablement*
* + Integrate observability into CI/CD pipelines and deployment workflows.

+ Support post-deployment validation and release health checks.

+ Collaborate with Dev Ops and platform teams to improve release visibility and operational readiness.

+ Provide observability support for platforms such as Salesforce, Java, Mule Soft, and Mobile applications.

** Qualifications*
* Equivalent combination of education and experience is considered.

** Required Qualifications*
* + Bachelor's degree or equivalent practical experience.

+ 6+ years of experience in observability, monitoring, SRE, or platform operations roles.

+ Strong hands-on experience with Dynatrace and Logic Monitor.

+ Strong understanding of observability concepts including metrics, logs, traces, alerting, and RCA.

+ Experience supporting enterprise-scale, high-availability systems.

+ Working knowledge of Windows, Linux, and infrastructure concepts.

+ Knowledge of Git Hub, VS Code, and CI/CD tools and processes.

+ Familiarity with AI-assisted coding tools to improve productivity and automation.

+ Strong written and verbal communication skills.

** Preferred Qualifications*
* + Experience integrating observability with Dev Ops and CI/CD pipelines.

+

Experience with Salesforce platform monitoring and SaaS observability.

+ Working knowledge of scripting languages (Python, Bash, Ruby, etc.).

+ Experience using AI-assisted coding tools for automation or configuration tasks.

+ Certification or training in AI-assisted development or code assistants (AWS or similar) is a plus.

+

Experience with cloud platforms (AWS preferred).

+ Experience using A.I. tools preferred.

** Supervisory Responsibility*
* This position will supervise employees.

** Licenses and Certifications*
* There are no additional certifications required.

** Work Environment*
* While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

* Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
* ** Travel*
* Ability to travel to various worksites and be on call will be required.

LI-Hybrid

** Benefits*
* At Pen Fed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage.

We also support growth via education assistance, community involvement, and volunteer opportunities.

** Our Purpose*
* Helping members achieve their dreams since 1935.

Pentagon Federal Credit Union (Pen Fed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. Pen Fed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. Pen Fed is federally insured by the NCUA and is an Equal Housing Lender.

Berkshire Hathaway Home Services Pen Fed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home.  The company is a wholly owned subsidiary of Pen Fed Credit Union and is the largest independently-owned brokerage in the…