Microsoft Dynamics CRM Technical Lead

What You Will Do

We are seeking a Senior Dynamics 365/ Power Platform Developer to design, build, and modernize our internal Microsoft Dynamics CRM solution. This role requires deep hands‑on expertise across Dynamics 365 CRM (Sales and Marketing / Customer Insights), the Power Platform, and Azure‑based integrations. The ideal candidate combines strong engineering fundamentals with solution architecture capabilities, including drafting architecture diagrams, topology charts, and conducting impact analysis based on functional and technical requirements.

This is a senior, internal‑facing role requiring technical leadership, high‑quality delivery, and the ability to translate business needs into scalable, secure Microsoft cloud solutions.

• Design, develop, and maintain Dynamics 365 Customer Engagement solutions, including Sales and Marketing (Customer Insights) modules.
• Build enterprise‑grade Power Platform solutions using:
  • Model‑Driven Apps
  • Power Apps Component Framework (PCF) controls
  • Power Automate cloud and desktop flows
• Develop backend services and integrations using:
  • C# (.NET) plugins, custom workflow activities, and Azure Functions
  • Azure Logic Apps for orchestration and enterprise integration patterns
  • REST/SOAP APIs and external system integrations
• Implement secure, scalable Azure and external integrations, including authentication, data transformation, and monitoring.
• Produce end‑to‑end solution architecture covering Dynamics 365, Power Platform, Azure, and external systems.
• Own and manage end‑to‑end deployment processes for Dynamics CRM solutions using Azure Dev Ops pipelines, including build automation, environment promotion, release governance, CI/CD best practices.
• Author and review technical architecture diagrams, solution topologies, and integration patterns aligned with Microsoft best practices.
• Perform impact analysis and effort estimation for new features, enhancements, and production support requests.
• Participate in full lifecycle implementations (requirements, design, build, testing, deployment, and post‑go‑live support).
• Evaluate technical tradeoffs and document non‑functional impacts (security, performance, scalability, maintainability).
• Ensure designs align with SaaS / PaaS best practices and Microsoft reference architectures.
• Monitor, troubleshoot, and resolve batch jobs, integrations, plugins, and async operations within Dynamics 365 environments.
• Collaborate with architects, IT, and internal stakeholders to deliver functionality using an agile methodology.
• Guide developers through SDLC process including code reviews, mentoring, and technical direction.
• Prepare and deliver technical walkthroughs and solution overviews to technical and executive stakeholders.
• Stay current with technology advances and industry best practices to ensure Guidehouse solutions remain modern and relevant.

• Minimum SIX (6) years hands‑on experience as a lead focused on Dynamics 365 Customer Engagement, specifically Sales and Customer Insights.
  • Dynamics 365 CRM (Sales and Marketing/Customer Insights)
  • Power Apps (Model‑Driven)
  • Power Automate (cloud flows, approvals, integrations)
  • PCF Controls
  • Power FX
  • Dataverse data modeling, security roles, business rules, and solution packaging
• Experience working with complex security frameworks with Dataverse.
• Experience designing and implementing Microsoft provided and custom agents in support of Dynamics 365 applications.
• Experience with responsive UX design aligned with Microsoft Fluent UI standards.
• Experience with client‑side customizations:
  • JavaScript and Type Script for Dynamics client‑side customization
  • HTML / CSS for custom UI components and portal extensions
• Strong working knowledge of relational databases and enterprise integration patterns.
• Experience with Backend, Data & Integration:
  • C# (.NET / .NET Core) development for plugins, custom workflow activities, and Azure services
  • Azure Function Apps and Azure Logic Apps
  • REST APIs, web services, external system integrations
  • SQL, Fetch
    
    XML, querying and performance optimization
  • Integration monitoring, error handling, and retry patterns
• Experience leading and mentoring junior developers and code reviewing work.
• Proven…