PubSec Sr. Software Engineer; SMTS

Pub Sec Sr. Salesforce Software Engineer (SMTS)

Office hybrid in Indianapolis, Burlington or Mc Lean

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL  documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

• Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud
• Build custom Lightning Web Components (LWC) and Aura components optimized for external users
• Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)
• Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs
• Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences
• Optimize portal performance, page load times, and mobile responsiveness
• Write, execute and maintain automated test suites
• Work with Customer Success and Support teams to surface self-service content and knowledge articles
• Document and present implementation designs to peers, stakeholders and review board
• Coordinate with stakeholders to align on the development environment and launch dependencies
• Monitor usage analytics and iterate based on customer behavior and feedback
• Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data
• Ensure compliance with applicable Public Sector regulations
• Provide investigative support on new & existing integrations
• Work with project managers to provide timely status and feedback to stakeholders
• Align to Agile Methodology
• Keep up with targeted security, technical and business training

• 6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities
• 4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / Dev Hub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack
• 3+ years experience writing & running automated tests with Selenium or Playwright
• 3+ years experience working with XSL/T, XPath expressions & functions
• Proven experience building and launching external (B2B or B2C) customer portals
• Proficiency in LWC, Aura, Apex, SOQL, and Java Script
• Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility
• Experience with CDN, caching strategies, and performance tuning for high-traffic portals
• Experience with customer identity and access management (CIAM) — SSO, OAuth 2.0, social techniques
• Experience with Salesforce DX and CI/CD pipelines
• Experience consuming open and/or private APIs, such as Google, , Snowflake, Slack, etc.
• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills
• A related technical degree required

• Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases
• Familiarity with headless portal architectures or React-based frontends
• Exposure to customer analytics tools (e.g., Google Analytics, Amplitude)

• Salesforce Experience Cloud Consultant
• Platform Developer II
• Salesforce Basic Administrator

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. In the United States, compensation offered will be determined by factors such as location, job level, and experience. Certain roles may be eligible for incentive compensation, equity and benefits.

The typical base salary range for this position is $148,500 - $223,900 annually.

Salesforce is an equal opportunity employer and maintains a policy of…