Microsoft Dynamics CRM Technical Lead

Job Family :
Software Development & Support

Travel Required :
Up to 10%

Clearance Required :
None

• Design, develop, and maintain Dynamics 365 Customer Engagement solutions, including Sales and Marketing (Customer Insights) modules.

• Build enterprise-grade Power Platform solutions using:

• Model-Driven Apps

• Power Apps Component Framework (PCF) controls

• Power Automate cloud and desktop flows

• Develop backend services and integrations using:

• C# (.NET) plugins, custom workflow activities, and Azure Functions

• Azure Logic Apps for orchestration and enterprise integration patterns

• REST/SOAP APIs and external system integrations

• Implement secure, scalable Azure and external integrations, including authentication, data transformation, and monitoring.

• Produce end-to-end solution architecture covering Dynamics 365, Power Platform, Azure, and external systems.

• Own and manage end-to-end deployment processes for Dynamics CRM solutions using Azure Dev Ops pipelines, including build automation, environment promotion, release governance, and CI/CD best practices to ensure reliable and scalable delivery across environments.

• Author and review technical architecture diagrams, solution topologies, and integration patterns aligned with Microsoft best practices.

• Perform impact analysis and effort estimation for new features, enhancements, and production support requests.

• Participate in full lifecycle implementations including requirements analysis, design, build, testing, deployment, and post-go-live support.

• Evaluate technical tradeoffs and document non-functional impacts (security, performance, scalability, maintainability).

• Ensure designs align with SaaS / PaaS best practices and Microsoft reference architectures.

• Monitor, troubleshoot, and resolve batch jobs, integrations, plugins, and async operations within Dynamics 365 environments.

• Collaborate with architects, IT, and internal stakeholders to deliver functionality using an agile methodology.

• Guide developers through SDLC process including code reviews, mentoring, and technical direction.

• Prepare and deliver technical walkthroughs and solution overviews to technical and executive stakeholders.

• Stays current with technology advances and industry best practices to ensure Guidehouse solutions remain modern and relevant.

• Minimum SIX (6) years hands-on experience as a lead focused on Dynamics 365 Customer Engagement, specifically Sales and Customer Insights.

• Dynamics 365 CRM (Sales and Marketing/Customer Insights)

• Power Apps (Model-Driven)

• Power Automate (cloud flows, approvals, integrations)

• PCF Controls

• Power FX

• Dataverse data modeling, security roles, business rules, and solution packaging

• Experience working with complex security frameworks with Dataverse.

• Experience designing and implementing Microsoft provided and custom agents in support of Dynamics 365 applications.

• Experience with responsive UX design aligned and Microsoft Fluent UI standards.

• Experience with client-side customizations including:

• JavaScript and Type Script for Dynamics client-side customization

• HTML / CSS for custom UI components and portal extensions

• Strong working knowledge of relational databases and enterprise integration patterns.

• Experience with Backend, Data & Integration

• C# (.NET / .NET Core) development for plugins, custom workflow activities, and Azure services

• Azure Function Apps and Azure Logic Apps

• REST APIs, web services, and external system integrations

• SQL, FetchXML, querying and performance optimization

• Integration monitoring, error handling, and retry patterns

• Experience leading and mentoring junior developers and code reviewing work.

• Proven experience delivering full lifecycle Dynamics 365 implementations with managed solutions.

• Experience working within SDLC methodologies, including requirements, design, development, testing, and deployment.

• Experience collaborating with business stakeholders and technical teams.

• Excellent communication and collaboration skills.

• Ability to work in a hybrid delivery environment.

• US Citizenship required.

• Bachelor's Degree (or US equivalent) in Computer Science, Engineering, Business, or a related field.

• Experience with integration and transformations using Power Platform Data Flows and Azure Data Factories.

• Experience with Azure Pipelines or Git Hub Actions.

• Familiarity with Power BI reporting and Power Query transformations.

• Experience working with GIT.

• Background with a large consulting firm or Microsoft partner ecosystem.

• Experience with custom Power Platform solutions outside of Dynamics 365.

• Experience building, curating, and maintaining Azure Dev Ops boards for sprint planning and management.

• Prior exposure to Microsoft Government Cloud environments

• Ability to work effectively in a team environment.

• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.

• Desire to learn, grow, and seek increased responsibility.

• Ability to self-direct, prioritize, and manage multiple tasks and demands.

The…