Customer Services and IT Officer
Listed on 2026-06-18
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IT/Tech
IT Support, Systems Administrator, Technical Support, Cybersecurity
Job Description
- ACTIVE TS/SCI WITH FULL SCOPE POLY REQUIRED***
Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. And their work depends on a Cyber Security Info Sec Engineer joining our team to support government activities in Herndon, VA.
RoleAs a Customer Services and Information Technology Officer supporting the customer, you will be trusted to provide critical IT solutions and excellent customer service. In this role, a typical day will include:
- Working with a dedicated, highly skilled team of professionals
- Resolving critical IT-related issues that negatively impact the mission
- Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
- Providing desk side support for hardware and software focused IT issues
- Collaborating with team members to identify process improvements
Required Qualifications
- Education:
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. - Minimum of 11 years related experience
- Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
- Alignment to a mission‑critical role that directly impacts the customer’s ability to effectively execute its mission.
- Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
- Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
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