Scaled,Digital Experience CSM Job McLean area,Virginia USA,IT/Tech

JOB TITLE:
Scaled, Digital Experience CSM

LOCATION:

Remote (Must be able to support Central/Mountain time)
PAY RANGE: $31/hr.
DURATION: 6+ Months

TOP 3 SKILLS:

2 4 years of experience in a strategic customer success role or related field, including experience planning and promoting digital events for large customer audiences
Strong hands-on experience with Adobe digital marketing/digital media tools, especially Adobe Experience Manager (AEM) and Adobe Journey Optimizer (B2B);
Adobe Certifications highly preferred
Proven ability to present and deliver virtual webinars to large audiences (300+ participants), including use of Microsoft Teams for webinar execution

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.

Duties:

Work collaboratively across a mixed specialty team to plan and execute Digital Events for 300+ customers centered around driving Adoption and Value
Network within the ecosystem to build cross-functional relationships to stay ahead of the curve on solution expertise, identifying guest speakers for events and speak confidently to solution knowledge.
Create and post digital content for use at scale by both Customers and internal stakeholders that fosters community and encourages peer learning.
Deliver an exceptional customer experience through scaled, digital events by orchestrating the right internal speakers, creating engaging supporting content, and employing an entertaining presentation style
Act as the voice of the customer internally sharing process improvements and product feedback into the internal ecosystem
Shared management of an external inbox, facilitating conversations with customers over email, event follow-up, and promotions.
Report internally on event metrics, tying program performance to business strategy and creating value for customers within a given Solution or Solution Group

Skills:

2-4 years of meaningful work experience in a strategic customer success role or related field
A proactive, customer-facing mindset with a passion for driving customer success at scale
Strong communication and interpersonal skills, with the ability to clearly articulate value to diverse audiences from practitioner to executive decision maker
Ability to prioritize, multi-task, and perform in a fast-paced environment
Exceptional storytelling, organizational and presentation skills, both verbal and written; ability to engage a large audience in a compelling and authentic way

Education:

Bachelor s Degree or equivalent work experience
Experience planning and promoting digital events for Customers at Scale

Preferred Qualification:

Deep knowledge of software in the digital marketing and/or digital media space, especially Adobe Experience Manager (AEM) and Adobe Journey Optimizer (B2B).
Adobe Certifications highly preferred
Proven experience presenting virtually to an audience of 300+
Comfort level using Microsoft Teams to conduct Webinars

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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