UX Designer

Must Have Technical/Functional Skills

• Advanced proficiency in Figma, including auto-layout, components, prototyping, and design systems.
• Experience designing for credit unions, banks, or fintech, with a strong understanding of digital banking workflows.
• Expertise in designing responsive websites and native mobile apps (iOS/Android).
• Ability to design user journeys for:
  • Online & mobile banking
  • Account onboarding
  • Loan & credit card applications
  • Payments, transfers, bill pay
  • Digital servicing flows
• Familiarity with WCAG 2.x and ADA compliance for U.S. digital experiences.
• Experience conducting user research and usability testing.
• Ability to create personas, user flows, IA, journey maps, and interactive prototypes.
• Strong understanding of design methodologies (Design Thinking, UCD, Double Diamond).
• Familiarity with regulatory considerations: disclosures, fraud prevention, clarity in financial UI.
• Experience maintaining and scaling design systems.

• Lead UX design for the credit union’s website, online banking portal, and mobile banking app.
• Implement a structured design methodology for new products and features, from research through final delivery.
• Develop executive-level presentations, including conceptual design strategies, member journey insights, and proposed UI/UX solutions.
• Create and maintain a Figma-based design system to ensure consistency across web and mobile channels.
• Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
• Translate complex regulatory and compliance requirements into clear, intuitive designs.
• Optimize high-impact member journeys: onboarding, loan applications, digital payments, authentication, account management.
• Partner with Product, Technology, Marketing, Compliance, Risk, and Operations teams to align design direction.
• Present design concepts and rationale to Leadership, Executive Teams, and Steering Committees.
• Ensure designs meet brand standards, accessibility requirements, and security best practices.
• advocate for the voice of the member throughout the product lifecycle.

• Strong communication and storytelling skills, especially for executive audiences.
• Ability to work collaboratively across cross-functional and regulated environments.
• Excellent stakeholder management, negotiation, and expectation-setting skills.
• Strong critical thinking and problem-solving abilities.
• Capacity to manage multiple work streams and meet deadlines.
• Ability to mentor or support junior designers if needed.