Systems Analyst

Location: McLean, VA (Hybrid – 2 days onsite)

Duration: 12 Month Contract-to-Hire

Compensation Range: $46-54/hour (Final compensation will be based on experience and skillset)

We are seeking a highly motivated and detail-oriented professional to join our client (Fortune 100 Hospitality) in support of a dynamic Service Now deployment initiative. In this role, you will serve as a critical bridge between business stakeholders and technical development teams, ensuring that complex business needs are accurately translated into clear, actionable technical specifications. You will play a key role in driving the success of the deployment by contributing to documentation, testing, collaboration, and continuous process improvement efforts.

This is an excellent opportunity for a technically skilled individual who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality solutions.

• Analyze business needs and translate them into detailed technical specifications to support a Service Now deployment
• Leverage experience with Service Now workflows and reporting to inform and enhance technical solutions
• Create comprehensive technical specification documents for development teams
• Refine user stories and use cases into detailed technical specifications
• Maintain and manage updates to all documentation as requirements evolve
• Work closely with Service Now developers to ensure full understanding of technical specifications
• Assist in troubleshooting technical issues during the development phase
• Develop and execute test cases based on functional and technical specifications
• Support the testing phase to validate that delivered products meet specified requirements
• Identify opportunities for process improvements in requirement gathering and documentation
• Contribute to the development of best practices and standards for technical documentation and processes

• Excellent written and verbal communication skills with the ability to convey complex technical concepts clearly
• Strong documentation skills with attention to detail and accuracy
• Ability to collaborate effectively with cross-functional teams including developers and business stakeholders
• Analytical and problem-solving skills with a focus on process improvement
• Ability to manage multiple priorities and adapt to evolving requirements in a fast-paced environment

• 3+ years gathering, analyzing, and translating business requirements into technical specifications
• 2+ years experience with Service Now workflows and reporting
• 1+ years experience developing and executing test cases and supporting validation efforts
• Service Now Certified System Administrator (CSA) or equivalent certification preferred
• Relevant certifications in business analysis, such as the Certified Business Analysis Professional (CBAP), are a plus

This is a truly exciting opportunity to be part of a high-impact Service Now deployment for a globally recognized organization. You will have the chance to make a meaningful contribution by shaping technical solutions that drive operational efficiency and innovation. If you are a collaborative problem-solver with a passion for technology and a commitment to excellence, this role offers the perfect platform to grow your skills and advance your career in a challenging and rewarding environment.