Systems Analyst - ServiceNow

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits. US based hybrid role in our McLean, VA office working onsite 2 days/week***

We are seeking a highly motivated and detail-oriented professional to join our team in support of a dynamic Service Now deployment initiative. In this role, you will serve as a critical bridge between business stakeholders and technical development teams, ensuring that complex business needs are accurately translated into clear, actionable technical specifications. You will play a key role in driving the success of the deployment by contributing to documentation, testing, collaboration, and continuous process improvement efforts.

This is an excellent opportunity for a technically skilled individual who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality solutions.

• Analyze business needs and translate them into detailed technical specifications to support a Service Now deployment
• Leverage experience with Service Now workflows and reporting to inform and enhance technical solutions
• Create comprehensive technical specification documents for development teams
• Refine user stories and use cases into detailed technical specifications
• Maintain and manage updates to all documentation as requirements evolve
• Work closely with Service Now developers to ensure full understanding of technical specifications
• Assist in troubleshooting technical issues during the development phase
• Develop and execute test cases based on functional and technical specifications
• Support the testing phase to validate that delivered products meet specified requirements
• Identify opportunities for process improvements in requirement gathering and documentation
• Contribute to the development of best practices and standards for technical documentation and processes

• Excellent written and verbal communication skills with the ability to convey complex technical concepts clearly
• Strong documentation skills with attention to detail and accuracy
• Ability to collaborate effectively with cross-functional teams including developers and business stakeholders
• Analytical and problem-solving skills with a focus on process improvement
• Ability to manage multiple priorities and adapt to evolving requirements in a fast-paced environment

• 3+ years gathering, analyzing, and translating business requirements into technical specifications
• 2+ years experience with Service Now workflows and reporting
• 1+ years experience developing and executing test cases and supporting validation efforts
• Service Now Certified System Administrator (CSA) or equivalent certification preferred
• Relevant certifications in business analysis, such as the Certified Business Analysis Professional (CBAP), are a plus

This is a truly exciting opportunity to be part of a high-impact Service Now deployment for a globally recognized organization. You will have the chance to make a meaningful contribution by shaping technical solutions that drive operational efficiency and innovation. If you are a collaborative problem-solver with a passion for technology and a commitment to excellence, this role offers the perfect platform to grow your skills and advance your career in a challenging and rewarding environment.