Coupa Administrator

The Coupa Administrator owns the configuration, support, and day-to-day operation of the Coupa platform and serves as the IT support partner for the procurement function. This role keeps procure-to-pay running smoothly for buyers, Accounts Payable, and suppliers, and supports project-based purchasing across the organization. The administrator configures the platform, enables suppliers, supports and trains end users, and partners with internal IT and connected systems to keep procurement processes reliable, secure, and compliant.

This role is an onsite position based in our McLean, VA office.

Key Responsibilities Platform Administration & Configuration Configure all objects within Coupa, including user roles, approval chains, forms, reports, master data, and other similar settings.

Manage and update Hosted Catalogs in Coupa.

Ensure the platform adheres to all relevant security standards, policies, and regulatory requirements, with robust measures to safeguard sensitive financial and procurement data.

Support the development and execution of a strategy for organization-wide Coupa adoption that aligns with business objectives and drives utilization and value realization.

User Administration & Support Serve as the primary IT support contact for Coupa end users across procurement, Accounts Payable, and project teams. Triage, resolve, and escalate platform issues, and keep users unblocked.

Perform user administration, including onboarding, offboarding, access updates, and other related tasks as needed.

Supplier Enablement & Compliance Lead and coordinate supplier enablement and onboarding to ensure reliable transmission of POs and invoices through Coupa channels, including cXML and preferred "doors" such as the Coupa Supplier Portal.

Administer supplier information and compliance data captured in Coupa, including insurance certificates, W-9/tax documents, lien waivers, and prequalification requirements.

Communicate changes to templates or the supplier onboarding process, and provide training where appropriate.

Integrations & Data Work with internal IT staff and business groups to maintain, troubleshoot, and enhance integration between Coupa and other systems, such as SAP.Maintain the Coupa-side mappings that align purchases and invoices with the correct project and cost objects so that transactions post to the right budgets.

Maintain master data quality in Coupa, including suppliers, commodities, accounts, and tax configuration.

Releases, Testing & Documentation Complete testing during new system implementation projects and regression testing for scheduled system releases.

Lead Coupa release upgrades by proactively reviewing release notes, identifying opportunities for improvement, and proposing projects to streamline business operations.

Create system documentation, including data design, business requirements, functional design, user manuals, test scripts, and training materials.

Develop training materials, conduct training for end users on current and new features and processes, and drive adoption across the existing user base.

Build and maintain reports and dashboards to provide visibility into spend, cycle times, exception rates, and compliance.

Collaboration Collaborate with IT, Indirect Purchasing, Accounts Payable, Finance, Treasury, Legal, Tax Group, Business Managers, and other stakeholders to assess business requirements and propose system solutions.

Perform other related duties and responsibilities as needed.

Required Qualifications 3+ years of hands-on experience as a Coupa Analyst / Administrator, configuring and supporting the platform.

Demonstrated experience configuring Coupa objects, including approval chains, forms, coding structures, roles, and master data.

Proficiency in supplier onboarding and catalog management.

Expert-level proficiency in Coupa cXML integration configurations.

Strong understanding of procurement and procure-to-pay processes, best practices, and related internal controls.

Strong end-user support orientation, with the ability to support and train non-technical users.

Solid troubleshooting and problem-solving skills, with the ability to translate business needs into technical and…