Service Automation Tester

Service Now Automation Tester

Location:

Plano, TX/ McLean, VA (Onsite) Duration: 12+ Months (with possible extension) MOI
- In-Person Visa: USC/GC/H4-EAD/EAD-GC Must Have

Qualifications:

• Hands on testing with Service Now.
• Automation and Service Now Certificates are required. Preferred:
  Java Script, Python, or Selenium.
• Development experience and performance testing would also be nice to have.

Job Description:

• Tester Senior
• Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" Service Now solutions.
• This role requires solid understanding of Service Now platform behaviors, modules, ACLs, flows, and integration testing.

Responsibilities:

• Develop, document and maintain the test data, data validation, end to end testing flows.
• Design, develop, and maintain automated test scripts using Service Now ATF
• Create test cases based on functional and technical requirements
• Collaborate with developers, business analysts, and QA teams to validate functionality
• Analyze test results and report defects in a timely manner
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies
• Ensure high quality and performance of the Service Now platform across ITSM, HRSD, CSM, or other modules
• Develop reusable test templates for future automation initiatives
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk and Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
• Conduct regression testing using ATF across Service Now upgrades/releases
• Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

Required Qualifications:

• 5 to 8 plus years of QA.
• 3 plus years of hands-on Service Now ATF testing (with focus on IRM/GRC).
• Strong automation experience (Selenium)
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• 3 plus years validating platform UI, Service Portal, Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2 plus years' experience with Agile/Scrum methodologies
• Knowledge of test planning, test case creation, and defect management
• Proficient in identifying automation opportunities within the Service Now ecosystem.

Preferred Qualifications:

• Service Now certifications (CSA, CIS-Risk, CIS-GRC, ATF)
• CI/CD experience (Git Hub/Jenkins/Azure Dev Ops)
• Experience with domain-separated instances
• Prior experience in large-scale Service Now implementation projects
• Scripting experience with Python, JavaScript, etc.