Partner Success Specialist
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-06-27
Listing for:
US132 Guidehouse Digital, LLC
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
Systems Analyst, IT Business Analyst, Technical Support, IT Support
Job Description & How to Apply Below
What You Will Do:
The Partner Success Specialist, or PSD, is a subject matter expert (SME) on system modules and technical resolution methodologies.
- Have a comprehensive understanding of and documenting the Federal Partner’s grants management business and operational objectives to include roles and responsibilities, grants business functions, workflows, reports, and unique Partner needs.
- Support business process gap analysis activities to identify Federal Partner’s specific business process improvements and potential systems/service enhancements.
- Provide technical troubling-shooting and problem-solving expertise and lead others in resolution methodologies.
- Be a Subject Matter Expert (SME) on system components in order to fully service the Federal Partner’s needs in the forms of technical analysis, trouble-shooting, and offering advice on future enhancements.
- Identify and resolve end-user issues or other support needs through email, phone, chat or on-site meetings.
- Understand, manage, and monitor help desk tickets, support tickets, user requests to deliver on time and quality results in conjunction with teammates.
- Monitor help ticket trends to ensure timely issue resolution.
- Have operational, day-to-day oversight of Federal Partner’s activities.
- Conduct and/or lead user acceptance or system testing on behalf the Federal Partner in support of system releases.
- Manage pertinent communications to Federal leadership as it relates to their business process, system updates, or other grants management news.
- Actively develop and foster relationships with internal Program teams, Partner Services teams and associated staff to support efficient partner activity execution and delivery.
- Create executive content and brief on Federal Partner’s issues/concerns, needs, and/or activities to Program management.
- Mentor and guide analysts in data analysis methodologies and continuous improvement activities.
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
- Bachelor’s degree or FOUR (4) Additional years experience in lieu of degree.
- Minimum THREE (3) years of experience working in a customer facing role.
- Understanding of Federal Government information needs.
- Providing customer support for a large business system.
- Ability to act as UAT lead in releases for the Partner Services team.
- Demonstrated strong ticket resolution capabilities by clearly articulating problem statements, defining business/operational impact, providing status updates, and ensuring full closure with stakeholders upon resolution.
- Ability to comfortably interface with senior level management.
- Ability to effectively communicate with technical and non-technical stakeholders.
- Strong interpersonal and customer service skills.
- Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately.
- Exceptionally strong organizational and planning skills with the ability to recognize, prioritize, track, and resolve multiple ongoing issues.
- Experience using Microsoft Office (Word, Excel, and PowerPoint).
- Experience using an internal ticketing systems such as Jira and Sales Force.
- Advanced knowledge of the Grants Management Industry.
- Experience in supervising small teams.
- Experience with supporting or promoting IT development projects.
The annual salary range for this position is $65,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care
- Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term…
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