Sr. ServiceNow Developer - HRSD

** Job Family**  **:*
* SAAS/PAAS/Cloud Application Development

** Travel Required**  **:*
* Up to 10%

** Clearance Required**  **:*
* Ability to Obtain Public Trust

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* What You Will Do:

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* + Lead the design, development, and implementation of Service Now HRSD solutions, translating complex business requirements into scalable, high-quality technical architectures.

+ Design and configure advanced Service Now HRSD capabilities, including case management, Employee Center, lifecycle events, knowledge management, and HR automation workflows.

+ Serve as a technical lead and subject matter expert, providing guidance and mentorship to junior developers and ensuring adherence to platform best practices.

+ Collaborate closely with business analysts, architects, and stakeholders to deliver solutions aligned with business objectives and enterprise architecture standards.

+ Develop and maintain complex Service Now components, including custom applications, integrations, workflows, and scoped applications.

+ Lead troubleshooting and resolution of technical issues, including root cause analysis, debugging, and performance optimization.

+ Oversee and contribute to testing efforts, including unit, system, and integration testing, ensuring solution quality and stability.

+ Conduct code reviews and enforce development standards, promoting maintainability, scalability, and security.

+ Own technical documentation, including solution design documents, integration specifications, and system architecture artifacts.

+ Lead demos, technical reviews, and stakeholder briefings, effectively communicating solutions to both technical and non-technical audiences.

+ Drive platform upgrade planning and execution, including impact analysis, regression testing, and remediation.

+ Ensure security, scalability, and maintainability of Service Now solutions, aligning with enterprise and federal compliance requirements.

+ Stay current with Service Now releases, HRSD innovations, and industry trends, driving continuous improvement and adoption of new capabilities.

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* What You Will Need:

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* + Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain prior to onboarding.

+ Ability to commute to client or corporate offices within the Washington, DC metro area 2-3 days per week.

+ Minimum of SIX (6) years of professional experience, with at least FOUR (4) years of hands-on Service Now development experience.

+ Bachelor's degree in an IT-related field (Relevant experience may be substituted for formal education or advanced degree).

+ Service Now Certified System Administrator (CSA) certification (required).

+ Strong expertise in Service Now HRSD, including Employee Center, case management, lifecycle events, and knowledge management.

+ Advanced experience with Service Now development, including:
JavaScript and Glide scripting, Flow Designer and Integration Hub, UI policies, business rules, client scripts.

+ Strong experience with integrations, including REST, SOAP, and MID Server.

+ Deep understanding of Software Development Lifecycle (SDLC) and experience working in Agile environments.

+ Strong analytical and problem-solving skills, with the ability to handle complex technical challenges.

+ Excellent communication skills, with the ability to engage with technical teams, business stakeholders, and leadership.

+ Proven ability to work independently, lead technical efforts, and manage multiple priorities.

** What Would Be Nice To Have:*
* + Service Now Certified Implementation Specialist (CIS-HR) or other advanced certifications (CIS, CAD).

+ Experience leading or mentoring development teams.

+ Strong background in HRSD implementations, particularly in complex or enterprise environments.

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Experience with advanced integrations and automation, including third-party systems and APIs.

+ Agile certifications (e.g., Scrum Master, SAFe).

+ Experience supporting federal clients, including knowledge of Federal HR processes and compliance requirements.

+ Familiarity with platform performance tuning, security best practices, and Dev Ops pipelines.

+ Strong interpersonal skills, with the ability to influence and collaborate across diverse teams.

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* What We Offer:

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* Guidehouse…