Sr. ServiceNow Business Analyst - HRSD
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-07-01
Listing for:
Guidehouse
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
* SAAS/PAAS/Cloud Consulting
** Travel Required** **:*
* Up to 10%
** Clearance Required** **:*
* Ability to Obtain Public Trust
** What You Will Do*
* + Lead end-to-end Service Now initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable Service Now solutions.
+ Drive requirements strategy and solution design, ensuring alignment between business objectives and Service Now platform capabilities across modules such as ITSM, HRSD, and App Engine.
+ Facilitate workshops and stakeholder engagements to assess current-state processes, identify pain points, and define optimized future-state workflows and operating models.
+ Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied.
+ Collaborate closely with development teams to design, configure, and implement Service Now applications, ensuring requirements are clearly understood and successfully delivered.
+ Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle.
+ Oversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomes.
+ Develop and deliver training and change management materials, ensuring successful user adoption and knowledge transfer.
+ Create and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communications.
+ Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of Service Now capabilities and emerging platform innovations.
+ Actively stay current with Service Now releases, features, and industry trends, bringing forward innovative ideas to enhance client solutions.
+ Mentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharing.
** What You Will Need*
* + Active or eligible for a "PUBLIC TRUST" security clearance (must obtain approved adjudication prior to onboarding).
+ Minimum of FIVE (5) years of experience as a Business Analyst, with at least THREE (3) years specializing in Service Now or comparable enterprise platforms.
+ Service Now Certified System Administrator (CSA) certification.
+ Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline.
+ Demonstrated expertise in requirements gathering and analysis, including leading workshops, stakeholder interviews, and translating business needs into actionable deliverables.
+ Strong knowledge of Service Now platform capabilities, including ITSM, SPM, GRC, App Engine, and Scoped Applications.
+
Experience with full Software Development Lifecycle (SDLC) methodologies, including Agile frameworks (Scrum, SAFe), and associated artifacts and governance.
+ Proven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teams.
+ Experience defining solution designs and supporting configuration and implementation efforts on the Service Now platform.
+ Strong communication skills, with experience presenting to senior leadership and delivering training to diverse user groups.
+ Strong analytical and problem-solving skills, with the ability to navigate complex organizational challenges.
+ Excellent interpersonal and stakeholder management skills, with the ability to influence and build rapport across all levels of an organization.
+ High attention to detail and commitment to delivering high-quality outcomes.
** What Would Be Nice To Have*
* + Advanced Service Now certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
+ Agile certifications (Scrum Master, SAFe Agilist, etc.).
+ Hands-on Service Now configuration experience, including workflows, forms, and integrations.
+
Experience with federal HR domains
** What We Offer** **:*
* Guidehouse offers a comprehensive,…
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