ServiceNow Architect | McLean VA

Job Title

This position may be offered to a candidate authorized to work in the US for his/her/their stated employer, without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.

Minimum of 8 years of Service Now Architecture experience, Expectation is SME level of experience with Service Now and modules. Ideal candidates will come from a development background. Must have hands on experience presenting solutions to executive level leadership teams.

• Design and implement the Service Now platform to meet the needs of IT Service Management.
• Provide architectural solution design and work closely with the development team.
• Assist in the maintenance and upgrades of existing Service Now platform.
• Participate in design reviews and recommend improvements.
• Design workflows, integrations with other tools, and customizations to meet business requirements.
• Optimize the performance of the Service Now platform ensuring that it meets the organization's scalability and efficiency requirements.
• Provide support in all phases of development and ensure to deliver high-quality products.
• Provide training and mentor other team members when required.
• Analyze and troubleshoot application issues in a timely fashion.
• Develop the most effective technical solutions to meet business requirements.
• Work with other team members in planning, prioritizing and executing assigned tasks within deadlines.
• Assist in risk assessment and mitigation activities.
• Attend team meetings to communicate project status and discuss new ideas and any issues.
• Recommend new technologies to ensure quality and productivity.
• Assist in technical audits and make sure to implement audit recommendations.
• Make business presentations and solutions to senior leadership team.
• Protect the organization by keeping information confidential and safe.
• Provide information and reporting by collecting, analyzing, and summarizing development and service issues.

• Service Now Certified Application Developer (CAD), Service Now Certified Systems Administrator or Service Now Certified Implementation Specialist.
• Strong knowledge and hands-on experience in Service Now modules such as Change Management, Incident Management, ITOM, IRM, Discovery, Asset Management, Security vulnerabilities, and Release Management.
• Proven experience in designing and implementing Service Now solutions to meet business requirements.
• Demonstrated ability to work collaboratively with cross-functional teams to deliver successful projects.
• Excellent problem-solving skills and ability to think critically.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Ability to work independently with minimal supervision.
• Familiarity with ITIL and ITSM frameworks.