Quality Assurance Analyst - RCA & Service Desk; Secret
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-07-01
Listing for:
Integral Federal, Inc.
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT QA Tester / Automation, Systems Analyst, Technical Support, IT Support
Job Description & How to Apply Below
Integral Federal, Inc. is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. This role is critical in ensuring high service standards through monitoring and enhancing the quality of customer interactions while providing Root Cause Analysis (RCA) to address issues effectively. Candidates must have at least six years of relevant experience and maintain an active Department of Defense SECRET clearance.
Located on-site in Tysons, VA, the position offers benefits like medical insurance, paid time off, and professional training reimbursement.
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