ServiceNow Lead Software Engineer

Service Now Lead Software Engineer

Seeking a Service Now Lead Software Engineer within the Cybersecurity group for the Technology Exposure Management Engineering team to lead, implement, and support the Service Now Vulnerability Response (VR) module. This role will partner with Technical Governance, Platform Architecture and Service Now Developers to ensure that design, coding, and practices are in alignment with scalable enterprise solutions. This role will take on application development responsibilities for company's Service Now Cyber Security Vulnerability Remediation applications supporting Cyber Security Technology (ICS).

In this role, you will:

• Implement solutions, by configuring and customizing scripting, for all components of the Service Now VR product.
• Lead complex technology initiatives including those that are company wide with broad impact and act as an escalation point, provide guidance and direction to less experienced staff
• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.
• Resolve coding, testing and escalated platform issues of a technically challenging nature
• Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices.
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Partner with production support and platform engineering teams effectively
• Code Service Now solutions within an Agile Framework

MUST HAVES:

• 5+ years of experience with service-oriented architecture method and ability to consult clients with such topics
• 5+ years of experience in Service Now Application development, installation, or troubleshooting; or similar Vendor Package
• 1+ years of experience with web technologies – JavaScript, ES5+, HTML, CSS/SCSS, SQL
• Certified as a Service Now System Administrator

NICE TO HAVE:

• 3+ years of experience with Service Now Vulnerability Response
• Certified as a Service Now Application Developer
• Certified as Service Now Implementation Specialist for Vulnerability Response
• Micro-certified - Service Portal, ATF, Flow Designer, integration Hub etc.
• Experience in one or more JavaScript frameworks like Angular JS or React
• 2+ years of RESTful or SOAP web services
• 2+ years Agile experience
• Integration Experience with Qualys, Wiz, NVD

Job Expectations:

• Develop and implement new Service Now Application using low-code or out of the box solutions
• Develop workflow and scripts as needed to personalize existing Service Now applications and automate business processes
• Understand detailed requirements and own code from design, implementation, test automation and delivery
• Manage deployment by engaging with enterprise platform management during release
• Manage Production Support by engaging as L3 support team member
• Manage API integration with non-Service Now applications
• Manage documentation in Confluence of new or existing Service Now applications
• Knowledge of web-based protocols and standards
• Strong verbal, written, and interpersonal communication skills