Scaled, Digital Experience CSM

Pay Rate Range: $25.00 - $31.06/hr. on W2
Remote role - candidates must be able to support Central/Mountain time zones
Duties:

• Work collaboratively across a mixed specialty team to plan and execute Digital Events for 300+ customers centered around driving Adoption and Value
• Network within the ecosystem to build cross-functional relationships to stay ahead of the curve on solution expertise, identifying guest speakers for events and speak confidently to solution knowledge.
• Create and post digital content for use at scale by both Client's Customers and internal stakeholders that fosters community and encourages peer learning.
• Deliver an exceptional customer experience through scaled, digital events by orchestrating the right internal speakers, creating engaging supporting content, and employing an entertaining presentation style .
• Act as the voice of the customer internally at Client's sharing process improvements and product feedback into the internal ecosystem .
• Shared management of an external inbox, facilitating conversations with customers over email, event follow-up, and promotions.
• Report internally on event metrics, tying program performance to business strategy and creating value for customers within a given Solution or Solution Group

Skills:

• 2-4 years meaningful work experience in a strategic customer success role or related field.
• A proactive, customer-facing mindset with a passion for driving customer success at scale.
• Strong communication and interpersonal skills, with the ability to clearly articulate value to diverse audiences from practitioner to executive decision maker
• Ability to prioritize, multi-task, and perform in a fast-paced environment.
• Exceptional storytelling, organizational and presentation skills, both verbal and written, ability to engage a large audience in a compelling and authentic way.

Preferred Qualification:

• Deep knowledge of Adobe software in digital marketing and/or digital media space, especially Adobe Experience Manager (AEM) and Adobe Journey Optimizer (B2B).
• Adobe Certifications highly preferred
• Proven experience presenting virtually to an audience of 300+
• Comfortability using Microsoft Teams to conduct Webinars

Education:

• Bachelor's Degree or equivalent work experience.
• Experience planning and promoting digital events for Customers at Scale.