Automation Risk Manager, Well Managed Team - Business Cards & Payments

Automation Risk Manager

Level: Manager Type:
Individual Contributor Locations:
Richmond, VA or McLean, VA (Only) This is a Hybrid Position.

In Business Cards and Payments (BC&P), we are on a mission to pave the path for businesses to do more business. Within the BC&P Operating Office, we serve as the operational engine, enabling alignment, velocity, and resilience across the organization. Our office is comprised of three pillars - Strategic, Organizational, and Top of House Operations - that collectively drive our commitment to operational excellence.

We are seeking a forward-thinking Risk Manager to help advance our BC&P operational strategy. You will leverage automation, artificial intelligence, and innovative tools to elevate the quality and maturity of our operational processes. By partnering with stakeholders to implement scalable, technology-forward solutions, you will drive adherence to well managed practices while identifying and operationalizing process improvements.

The ideal candidate is a detail-oriented professional with a passion for innovation. You thrive on staying ahead of the curve, utilizing the latest industry trends and technological advancements to optimize internal processes. As a collaborative influencer, you excel at building strong relationships across cross-functional teams, championing process efficiency, and actively contributing to the maturity of our process and control ecosystem. You are a self-starter who works autonomously, managing multiple priorities and initiatives with minimal supervision.

Joining our team means operating at the intersection of risk management and modern technology. We are looking for a thinker who not only understands risk but actively seeks ways to simplify and modernize how we manage it. If you enjoy navigating dynamic environments, influencing change through data-driven insights, and driving efficiency, this role provides the platform to make a meaningful impact.

• Stakeholder Partnership:
  Partner with cross-functional business stakeholders across BC&P, Tech & Data Risk Management (TDRM), and Card Risk to diagnose business challenges, proactively identifying and prioritizing opportunities to drive efficiency through process improvement and technology integration
• Process Modernization:
  Translate complex, manual efforts into streamlined, technology-forward workflows that balance business velocity with sustainable risk rigor
• Automation Leadership:
  Lead the integration of emerging technologies - including GenAI - to automate high-impact activities and scale operational capacity
• Risk & Governance Oversight:
  Maintain proficiency in TDRM standards to ensure BC&P script compliance, managing end-to-end governance activities
• Performance Analytics & Reporting:
  Leverage data-driven insights to measure the impact of process enhancements, providing leadership with actionable reporting on operational health and status of upliftment

• Bachelor's Degree or military experience
• At least 5 years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit
• At least 3 years of experience working with business and risk teams

• 6+ years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit
• Proven track record of transforming operational workflows and enhancing process maturity through the implementation of automation, data-driven insights, and technology-led solutions
• Demonstrated ability to navigate ambiguous environments and manage multiple priorities autonomously
• Experience leveraging automation tools (for example: GenAI, workflow automation, or data visualization) to transform operational workflows
• Experience leveraging data-driven insights to design scalable, technology-forward solutions that enhance process and control maturity