ServiceNow Technical Architect

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as a Service Now Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the Service Now platform

Define and own the enterprise Service Now architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives

Translate complex business and technical requirements into scalable, maintainable, and integrated Service Now solutions

Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, Sec Ops, and App Engine Architect and oversee complex integrations using REST/SOAP APIs, Integration Hub, MID Server, and event-driven patterns

Establish and enforce platform governance, development standards, and architectural guardrails

Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions

Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability

Design and implement reusable and scalable platform components aligned with Service Now best practices

Lead platform lifecycle management, including upgrade planning, regression strategy, and release management

Drive adoption of Dev Sec Ops  practices, including CI/CD pipelines, automated testing, and source control

Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges

Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes

Evaluate and recommend emerging Service Now capabilities, including AI/automation and advanced analytics

What You Will Need:

Minimum of TEN (10) years of relevant experience, including SEVEN (7) years of hands-on Service Now experience

Proven experience serving as a lead or enterprise Service Now Architect on large-scale, multi-module implementations

Bachelor’s degree in an IT-related field

Active Service Now Certified System Administrator (CSA) certification

Strong expertise in Service Now platform architecture, including CMDB, CSDM, data modeling, and domain separation

Demonstrated experience designing and implementing complex enterprise integrations

Experience with platform scalability, performance tuning, and instance optimization

Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP)
Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards

Experience with Dev Ops/CI-CD tools (e.g., Git, Azure Dev Ops, Jenkins) for Service Now delivery

Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions

Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust (active DHS Public Trust preferred)
US Citizenship is contractually required for this role Selected candidate must be able to commute to the client site when needed

What Would Be Nice To Have:

Service Now Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)
Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies

Prior experience leading enterprise-scale Service Now transformations or platform consolidations

Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)
Familiarity with enterprise architecture frameworks (e.g., TOGAF)
Experience integrating Service Now with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)Background supporting Authority to Operate (ATO) processes in federal environments

Experience in federal consulting or public sector environments

Strong alignment with ITIL/ITSM best practices

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance
401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan Pay Down Tuition  Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis…